Elonda Fleener
Louisville ,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clerical position. Ready to help team achieve company goals. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Budgetel Inn & Suites
05.2025 - 07.2025
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server
Cloverleaf Family Restaurant
01.2015 - 04.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Bob Evans Restaurant
04.2010 - 02.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
BHS South
Bloomington, INSkills
Appointment confirmation
- Client communication
- Hospitality services
- Issue handling
- Time management
- Office organization
- File organization
- Attention to detail
- Administrative support
- Skilled in Microsoft Office
- Verbal and written communication
- Conflict management
- File management
- Email correspondence
- Listening skills
- Business administration
- Customer assistance and interaction
- Office administration
- Telephone etiquette
- Multitasking and organization
- Cash handling
- Word processing
- Multi-line telephone systems
- Sensitive information handling
- Researching skills
- Mail handling
- Clerical support
- Customer service
- Data confidentiality
- Oral and writing communication
- Problem-solving skills
- Guest relations
- Administrative skills
- Decision-making
- Calendar management
Certification
Microsoft Office
Timeline
Front Desk Receptionist
Budgetel Inn & Suites
05.2025 - 07.2025
Server
Cloverleaf Family Restaurant
01.2015 - 04.2017
Server
Bob Evans Restaurant
04.2010 - 02.2012
High School Diploma -
BHS South