Elonzo Willis
Durham,NC
Summary
A competitive and committed e-commerce professional with a proven track record of success in the digital marketing space as a consultant and service specialist. Proficient in digital marketing and integration of product data into powerful systems. Strong working knowledge of FTP clients and HTML. High aptitude in various forms of negotiation and building customer relationships. Adept at working in a team setting or independently with equal efficiency. Proven aptitude for interpersonal communication, leadership, and project management. Working knowledge of various communication research models and theoretical frameworks.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Rithum (formerly ChannelAdvisor)
09.2022 - Current
- Assisted a team of Client Strategy Managers by completing the day-to-day tasks and related activities needed to generate success for the Managed Services client base.
- Managed account assets that generated $2.3M in revenue and $165M in GMV over the past year
- Field ad hoc requests and execute outlined steps by internal and external personnel.
- Displayed expertise in e-commerce marketplaces and digital marketing
- Assist in the collection and consolidation of required information and data to complete assigned task(s).
- Provide formal and ad hoc status to internal and external personnel.
- Manage multiple projects and provide reporting updates.
- Developed and maintained a deep understanding of the organization and services offered to resolve more complex inquiries.
Implementation Consultant
Rithum (formerly ChannelAdvisor)
07.2021 - 09.2022
- Act as a primary client point of contact during the launch phase, managing communications across the client and internal ChannelAdvisor teams to deliver a robust solution on-time and on-budget
- Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs.
- Assist customers with configuration and troubleshooting during their implementation.
- Develop, refine, and maintain training processes and procedures for supported applications.
- Provide accurate and timely status reporting for all client contact including internal tools such as Salesforce, JIRA, and Monday.com; As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.
- Provide feedback to Product Management for product features and enhancements.
- Transition clients to the ChannelAdvisor Technical Account Manager following the implementation phase.
- Ensure all implementations are completed on time and within budget.
- Provide expertise for cross-training others within the company.
- Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
- Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated.
Sales Development Representative
Bandwidth
11.2020 - 07.2021
- Generate new, high-quality sales leads to be completed by National Account Executive team
- Meet all key performance metrics and goals on weekly/monthly basis
- Understand Bandwidth's products and how other companies can benefit from them
- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls.
- Create successful cold calling and email campaigns targeting new prospects (30-50 calls/day)
Inside Sales Representative
Spectrum
05.2019 - 11.2020
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Utilized Enterprise and CSG to maintain detailed contact logs and account records
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts
- Developed and deepened customer relationships to drive revenue growth
- Maintained friendly and professional customer interactions at all times
- Determined needs, delivered solutions and overcame objections through consultative selling skills
Contributing Writer
Campus Echo, NCCU
01.2016 - 05.2019
- Researched, documented, wrote, and conveyed news in an honest, ethical, and objective standard.
- Interviewed people in a wide range of social circumstances.
- Constructed contacts and sources for use in future stories.
Intern
Duke Kunshan University
05.2018 - 08.2018
- Assist professional staff in the development of both print and online marketing materials.
- Develop a questionnaire for DKU's minority outreach interviews.
- Conducting research that will guide decisions for the 2018-2019 recruitment travel schedules.
- Working with assigned team member and entire team to establish an international, integrated recruiting plan for underrepresented students who might be interested in attending DKU.
- Updating and maintaining departmental databases.
- Data entry of new student/counselor contacts via CRM Fire Engine Red and Oracle Sales Cloud/Eloqua
Education
Bachelor of Arts - Mass Communication/Public Relations, English
North Carolina Central University
Durham, NC05.2019
Certification - Digital Marketing
University Of North Carolina At Chapel Hill
Chapel Hill, NC01.2021
Skills
- Microsoft Office
- CRM
- Client Relations
- Customer Service
- Preparing Proposals
- Presentation Skills
- Online marketing
- Research
- Oracle
- Spreadsheets
- Client training
Timeline
Client Service Specialist
Rithum (formerly ChannelAdvisor)
09.2022 - Current
Implementation Consultant
Rithum (formerly ChannelAdvisor)
07.2021 - 09.2022
Sales Development Representative
Bandwidth
11.2020 - 07.2021
Inside Sales Representative
Spectrum
05.2019 - 11.2020
Intern
Duke Kunshan University
05.2018 - 08.2018
Contributing Writer
Campus Echo, NCCU
01.2016 - 05.2019
Bachelor of Arts - Mass Communication/Public Relations, English
North Carolina Central University
Certification - Digital Marketing
University Of North Carolina At Chapel Hill
Accomplishments
- Q3 ChannelAdvisor Persistence MVP (2022)
- Awarded 1st place in the NCCU Graduate and Undergraduate Symposium (2017)
- Awarded 2nd place in the NCCU Graduate and Undergraduate Symposium (2019)
Affiliations
Lambda Pi Eta Communication Honor Society
Similar Profiles
Upasna BhaktaUpasna Bhakta
Executive Assistant to CPTO & SVP People at RithumExecutive Assistant to CPTO & SVP People at Rithum
Brittany MaxwellBrittany Maxwell
Implementation Consultant at ChannelAdvisorImplementation Consultant at ChannelAdvisor
Matthew KimbrellMatthew Kimbrell
Implementation Consultant at ChannelAdvisorImplementation Consultant at ChannelAdvisor