Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elora Sommers

Hobart,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

SUBWAY®Restaurants
08.2019 - 07.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Worked with money and POS systems.
  • Responsible for closing the store.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.

Drive-Thru Cashier

Arbys Resturant
01.2019 - 08.2019
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Balanced cash drawer at beginning and close of shift.

Commercial Sales Specialist

AutoZone
03.2014 - 06.2015
  • Prepared bids based on market research and sales projections.
  • Researched and reported on business opportunities to increase market share.
  • Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
  • Supported management with annual budget and sales predictions to increase ROI.
  • Shared information on autoparts with audience to achieve improved branding.
  • Ran parts to clients.
  • Put in orders for new parts.
  • Stock and inventory.

Education

Associate of Science - Human Services

Ivy Tech Community College of Indiana
Valparaiso, IN
05.2025

High School Diploma -

Kankakee Valley High School
Wheatfield, IN
05.2011

Skills

  • Time Management
  • Microsoft Excel
  • Coordinating Daily Operations
  • Complex Problem-Solving
  • Order Supplies
  • Train Employees
  • Cash Handling
  • Safety and Security Enforcement
  • Performance Motivation
  • Station Preparation
  • Microsoft Office
  • Interpersonal Skills

Certification

  • Human Services Certification - May 2023
  • Addiction Studies Certification - July 2023

Timeline

Shift Manager

SUBWAY®Restaurants
08.2019 - 07.2020

Drive-Thru Cashier

Arbys Resturant
01.2019 - 08.2019

Commercial Sales Specialist

AutoZone
03.2014 - 06.2015

Associate of Science - Human Services

Ivy Tech Community College of Indiana

High School Diploma -

Kankakee Valley High School

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Elora Sommers