Elora von Rosch
Hoboken
Summary
Experienced Manager and Events Coordinator with a proven track record of leading teams and achieving success. Strong leadership, planning, and organizational skills have been key to my successful career in managing and motivating employees. Equipping individuals with the tools to handle daily functions and meet customer needs has resulted in smooth operations and satisfied customers. A diligent trainer and mentor, I excel in developing employees and driving results through a results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Theatre Refreshment Company
11.2022 - Current
- Head of customer relations and guest satisfaction
- This includes serving and mixing drinks for all Shubert Organization Theaters
- Responsible for bar cleanliness and maintenance, including setup, clean up and service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
Special Events Manager
Events By Jesse LLC
11.2015 - Current
- Responsible for the organization and execution of all events and weddings
- Cultivated strong relationships with industry partners, enhancing the company''s reputation as a premier special events manager.
- Provided exceptional on-site support during events, addressing attendee inquiries or concerns promptly while maintaining a professional demeanor.
- Coordinated seamless transportation and accommodation arrangements for event attendees, ensuring a comfortable and stress-free experience.
- Developed detailed event reports, documenting all aspects of each event.
- Trained and supervised event staff to complete tasks on time.
- Created detailed timelines and budgets for events to meet all deadlines.
- In charge of quick problem solving and mediation
- Delivered memorable events by partnering closely with clients to understand their unique needs and preferences.
- Managed all aspects of event planning, including budgeting, logistics, and vendor coordination for successful events.
- Worked effectively in fast-paced environments.
General Manager/Event Coordinator
Olivia's Restaurant
05.2021 - 08.2023
- Responsible for all FOH and BOH restaurant operations
- Built an events platform for this restaurant
- In charge of booking all live musicians
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Wedding Sales Director and Event Coordinator
Lokal Eatery and Bar
08.2020 - 10.2021
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Excellent communication skills, both verbal and written.
Manager/Event Coordinator
Johnny Pepperoni
12.2020 - 09.2021
- Responsible for all FOH and BOH restaurant operations
- Built an events platform for this restaurant
- Responsible for restaurant renovation
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Floor Manager/Bartender
Restoration Kitchen and Cocktails
01.2018 - 03.2020
- Company Overview: This is a not for profit charity bar where every couple months, two local charities are chosen and given about 40% of the restaurants gross profits
- Responsible for mixology, customer service, team leadership and the creation of new cocktail menus
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
Singer/Bartender
Don't Tell Mama NYC
12.2014 - 03.2017
- Responsible for mixing drinks, customer service and entertaining
- Every forty minutes-an hour, we leave to a small cabaret stage, perform a set of songs, then head back behind the bar to continue bartending
- Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
- Tailored musical selections to suit specific themes or moods for client functions, ensuring satisfaction.
- Analyzed and adapted to audience feedback, refining performances for greater impact and connection.
Server/Bartender
Sidecar at P.J Clarke's
11.2014 - 09.2015
- This was a position in the members restaurant above the main dining room
- Sidecar was responsible for hosting majority of the events and holiday parties
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender/Server/Host
Palmer's American Grille
07.2008 - 08.2013
- Company Overview: Fine dining restaurant and service
- Fine dining restaurant and service
Admissions Representative
The Boston Conservatory
09.2009 - 05.2013
- Company Overview: Admissions and Customer Service representative for the upstanding conservatory and college, The Boston Conservatory
- This job entailed answering prospective emails, taking phone calls and organizing/relaying important information
- In charge of giving campus tours to prospective students and answering any questions
- Admissions and Customer Service Representative
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Education
Bachelor - Business Management : Hotel and Events Management
Ohio State University-Main Campus
Columbus, OH12.2024
Bachelor's - Musical Theatre/Acting
Boston Conservatory
Boston, MA05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Shift scheduling
- Policy implementation
- Conflict resolution
Accomplishments
- Collaborated with the team of Def Jam Records and Russell Simmons in the merging of the Samsung platform for their launch party
- Backup singer for Michael Buble` and Josh Groban
Certification
- CPR/AED, Present
- CPR/First Aid, Present
- Fire Safety, 01/01/18 to 01/31/28
- TIPS Certification, Present
- Driver's License, 02/01/06 to 02/28/27
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
Theatre Refreshment Company
11.2022 - Current
General Manager/Event Coordinator
Olivia's Restaurant
05.2021 - 08.2023
Manager/Event Coordinator
Johnny Pepperoni
12.2020 - 09.2021
Wedding Sales Director and Event Coordinator
Lokal Eatery and Bar
08.2020 - 10.2021
Floor Manager/Bartender
Restoration Kitchen and Cocktails
01.2018 - 03.2020
Special Events Manager
Events By Jesse LLC
11.2015 - Current
Singer/Bartender
Don't Tell Mama NYC
12.2014 - 03.2017
Server/Bartender
Sidecar at P.J Clarke's
11.2014 - 09.2015
Admissions Representative
The Boston Conservatory
09.2009 - 05.2013
Bartender/Server/Host
Palmer's American Grille
07.2008 - 08.2013
Bachelor's - Musical Theatre/Acting
Boston Conservatory
Bachelor - Business Management : Hotel and Events Management
Ohio State University-Main Campus
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