Elouise Hogan
Lehigh Acres,FL
Summary
Proven track record at FedEx in enhancing office efficiency and customer satisfaction, leveraging skills in accounts receivable and relationship building. Excelled in streamlining processes and improving team performance, achieving a significant increase in operational productivity. Demonstrates a strong ability to manage financial records and foster positive client relations.
Overview
32
32
years of professional experience
Work History
Senior Office Administrator
FedEx
09.1996 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
- Developed training materials for new hires, streamlining the onboarding process and reducing time to productivity.
- Conducted regular performance evaluations of support staff members, providing constructive feedback and identifying areas for professional development opportunities.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Coordinated company events, boosting employee morale and fostering a positive work environment.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Dietary Aide
Southwest Regional Medical Center
10.1992 - 12.1993
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Stocker
WalMart
10.2005 - 01.2007
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
Certified Nursing Assistant
Lee Convenient Care
10.1995 - 06.1997
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Bank Teller
Barnett Bank
02.1993 - 11.1995
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
Assembly Line Production Worker
Sims InterTech
03.1994 - 05.1995
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
- Increased product quality through thorough inspection of assembled items before packaging.
Education
Master Of Health Science - Nursing Science
Edison Community College
Fort Myers, FLSkills
- Accounts receivable
- Relationship building
- Insurance verification
- Scheduling management
- Training and coaching
- Office coordination
Timeline
Stocker
WalMart
10.2005 - 01.2007
Senior Office Administrator
FedEx
09.1996 - Current
Certified Nursing Assistant
Lee Convenient Care
10.1995 - 06.1997
Assembly Line Production Worker
Sims InterTech
03.1994 - 05.1995
Bank Teller
Barnett Bank
02.1993 - 11.1995
Dietary Aide
Southwest Regional Medical Center
10.1992 - 12.1993
Master Of Health Science - Nursing Science
Edison Community College