Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Elouise Kimble

Independence,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
Independence-work From Home, Louisiana
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Utilization Review- Case Management

Lsu Lallie Kemp Medical Center
Independence, LA
01.2017 - 11.2021
  • Calling insurance companies to obtain authorizations for medications _ Faxing clinical to insurance companies if authorizations is needed _ Attaching referral to appointments _ Scanning documents into media manager _ Submitting payroll to HR
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Obtained authorizations from multiple insurance carriers for various levels of care.
  • Supervised and maintained all utilization review documentation through Excel software
  • Performed prior authorization review of services requiring notification.
  • Maintained excellent attendance record, consistently arriving to work on time
  • Used Microsoft Word and other software tools to create documents and other communications
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked flexible hours across night, weekend and holiday shifts
  • Carried out day-to-day duties accurately and efficiently

Billing and Scheduling Clerk

Northshore Center for Wellness
Hammond, LA
05.2013 - 01.2017
  • Submit billing to insurance companies - Provide clinical info to insurance co
  • Schedule follow-up appts

Administrative Coordinator 3

Lsu Lallie Kemp Medical Center
Independence, LA
07.2011 - 01.2017
  • Experience in Out-patient clinic setting in scheduling appt and appt reminders mailed to patient
  • Experience in Inpatient admission, preparing chart, etc., filing charts
  • Multi tasking
  • Documenting inpatient and observation hours

Certified Nurse Assistant

Lsu Lallie Kemp Medical Center
Independence, LA
10.2008 - 07.2011
  • To care for patients admitted to the hospital and assist them care during their stay - Record vital sign, answering call light
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Crew Leader Assistant

UNITED STATES CENSUS BUREAU
Dallas, TX
03.2010 - 08.2010
  • To make sure enumerators document correct info from residents in and around the community during 2010 census and verifying all data given by residents, verifying address, phone number and the number of people in each household and getting info as accurate as possible and submitting all paperwork to the regional office in Dallas, TX

Education

High school diploma -

ST HELENA CENTRAL
Greensburg, LA
05.1993

Skills

  • Microsoft Office, Microsoft Word, Excel
  • Medical Scheduling
  • Administrative Experience
  • EMR Systems
  • Nursing
  • Medical Office Experience
  • Employee Orientation
  • Microsoft Outlook
  • Medical Records
  • Medical Terminology
  • Medical Billing
  • Hospital Experience
  • Insurance Verification
  • Vital Signs
  • Epic
  • Critical Care Experience
  • ICD-10
  • Patient Care
  • Clerical Experience
  • HIPAA
  • Triage
  • Assessments
  • Scheduling — Proficient
  • July 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Full results: Proficient
  • Customer Focus & Orientation — Highly Proficient
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Following Directions — Familiar
  • Following multi-step instructions
  • Full results: Familiar
  • Verbal Communication — Familiar
  • Speaking clearly, correctly, and concisely
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Call Documentation
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Consulting Supervisors
  • Customer Inquiry Response
  • Auto Dialers
  • Telephone Management
  • Customer Service and Assistance
  • Administrative and Office Support
  • Patient and Empathetic
  • Call Volume and Quality Metrics
  • Promotional Information

Certification

BLS Certification Certified Nursing Assistant

Timeline

Customer Service Representative

Everise
11.2021 - Current

Utilization Review- Case Management

Lsu Lallie Kemp Medical Center
01.2017 - 11.2021

Billing and Scheduling Clerk

Northshore Center for Wellness
05.2013 - 01.2017

Administrative Coordinator 3

Lsu Lallie Kemp Medical Center
07.2011 - 01.2017

Crew Leader Assistant

UNITED STATES CENSUS BUREAU
03.2010 - 08.2010

Certified Nurse Assistant

Lsu Lallie Kemp Medical Center
10.2008 - 07.2011

High school diploma -

ST HELENA CENTRAL

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Elouise Kimble