ELOUISE LOGAN
Tampa,FL
Summary
Knowledgeable and dedicated customer relations professional with 15 years of experience in sales and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Designer Handbag Sales Associate
NORDSTROM
11.2019 - Current
- Cultivated customer loyalty with repeat customers and improved sales resulting in top sales in handbag department.
- Outreach to customers regarding available merchandise and upcoming company promotions resulting in an 30% increase in digital sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted sales revenue by skillfully promoting diverse merchandise options while also promoting Nordstrom loyalty program and charge card service
- Listened to customer needs and desires to identify and recommend optimal product for increased sales
Manager/Owner
MARTINIS & MANICURES
07.2016 - 07.2018
- Outstanding relationship skills created loyal customer base resulting in $15,000 in weekly sales.
- Created salon layout, menu of services and design details.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand and improve productivity.
- Interviewed and hired strong candidates using job boards and social media to find applicants.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality services
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Manager
SAKS FIFTH AVENUE
07.2003 - 12.2008
- Plan and direct activities such as sales promotions, coordinating with other department heads and also driving employee sales goals, merchandising and taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions for customer retention.
- Trained and guided team members to maintain high productivity and performance metrics with focus on relationship building.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions through evaluations on work performance.
- Directed staff of 20 personnel and managed sales totaling $5 million annually.
Education
Pittsburg State University
Pittsburg, KSSkills
- Relationship builder
- Strong communication skills
- Team leadership/builder
- Product-marketing
- Results driven
- Effective problem solver
- Strategic sales knowledge
- Upselling Strategies
Timeline
Designer Handbag Sales Associate
NORDSTROM
11.2019 - Current
Manager/Owner
MARTINIS & MANICURES
07.2016 - 07.2018
Manager
SAKS FIFTH AVENUE
07.2003 - 12.2008
Pittsburg State University
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