Elouise Lynn Bowers
Gulfport,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources specialist position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Personal Banker/Backup Supervisor/Supervisor
The Peoples Bank
08.2013 - Current
- 228-897-8712
- Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees
- Prepares work schedules and prioritizes work
- Answers questions and resolves difficult or complex problems presented by tellers or other staff
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Ensures adherence to university policies and procedures concerning teller functions
- Examines tellers' reports of daily transactions for accuracy
- Verifies cash when overages/shortages occur; assists tellers when balancing problems occur using knowledge of common errors
- Performs duties of subordinate tellers such as mail-in cashier duties, check distribution or other duties to facilitate workflow as required.
- Providing guidance and consultation to agencies, employees, former employees, annuitants, survivors, and eligible family members regarding simple retirement, insurance, health benefits and injury compensation issues.
- Provides basic advice and assistance to employees and managers, program administration, research and case management in simple manners related to conduct, performance, attendance an dispute resolution.
Member Service Associate
SAM'S CLUB
11.2012 - 08.2013
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Set up new customer accounts
- Deal directly with customers either by telephone, electronically or face to face
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
06.2011 - 11.2012
- I spent this time being a housewife and taking college courses.
Teller
WILMINGTON TRUST
05.2010 - 06.2011
- I was responsible for cashing checks, making payments, withdrawals, and deposit on the customer's account
- I was also responsible for opening new accounts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Relations/Collector
NCO
04.2009 - 11.2009
- In this job I was responsible for helping settle customer's accounts
- This involved typing, answering phones, emailing, collecting payments, making phone calls and setting up payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Cashier
Sears
09.2008 - 04.2009
- This included ringing up items, finding items, checking prices, receiving and giving money and selling credit.
- In this job I assisted customers
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Cashier/Gas Attendant
CGES/AAFES
09.2006 - 12.2007
- For this job I assisted customers by ringing up items, checking prices, locating items, stocking items, doing paperwork, receiving and giving money, balancing my register and using a computer.
- Pumped gas for guests and took payments.
- Maintained clean and orderly work station.
Cashier/Stocker (Floor Associate)/Photo Lab Technician
Walmart/Sam's Club
06.1998 - 10.2004
- Dover, DE/Pass Christian, MS/Gulfport,MS I had many jobs and responsibilities while working for this company
- This included ringing up items, checking prices, locating items, stocking items, doing paperwork, receiving and giving money, balancing my register and using a computer.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
Education
High School Diploma -
Long Beach High School
Skills
- Cashier – payments- withdrawals –deposits- customer- accounts- new accounts-
- Collection- answering phones- lines of credit- balancing register
- Personnel Records
- Mentoring
- Leadership
- Priority Management
- Personnel Supervision
- Duty Assignments
- Staff Discipline
- Maintaining Clean Work Areas
- Scheduling and Coordinating
- Training and Development
Timeline
Personal Banker/Backup Supervisor/Supervisor
The Peoples Bank
08.2013 - Current
Member Service Associate
SAM'S CLUB
11.2012 - 08.2013
06.2011 - 11.2012
Teller
WILMINGTON TRUST
05.2010 - 06.2011
Customer Relations/Collector
NCO
04.2009 - 11.2009
Cashier
Sears
09.2008 - 04.2009
Cashier/Gas Attendant
CGES/AAFES
09.2006 - 12.2007
Cashier/Stocker (Floor Associate)/Photo Lab Technician
Walmart/Sam's Club
06.1998 - 10.2004
High School Diploma -
Long Beach High School
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