Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eloy Castillo

Brownwood,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Operations Manager

Pioneer Taphouse
05.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Packer

3M
02.2019 - 02.2021
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Cleaned and maintained production area and equipment.
  • Sorted and stacked finished items.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Re-packaged damaged or incorrectly packaged items.
  • Labeled containers, container tags or products.
  • Sealed containers and packages with glue, tape or other materials.
  • Secured items for storage or shipment.
  • Operated shrink wrap, banding and other wrapping machines.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Pool Lifeguard

Camp Bowie Family Aquatic Center
05.2018 - 08.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Educated patrons on safety protocols and enforced safety rules.
  • Entered water immediately to pull struggling swimmers to safety.
  • Responded to emergency situations in a timely, efficient manner.

Education

High School Diploma -

Brownwood High School
Brownwood, TX
05.2018

Skills

  • Production
  • Incidents Management
  • Contract Management
  • Process Improvement
  • Health and Safety Compliance
  • Business Planning
  • Customer Service
  • Management
  • Continuous Improvements
  • Operations Management

Languages

Spanish
Limited Working

Timeline

Operations Manager

Pioneer Taphouse
05.2021 - Current

Packer

3M
02.2019 - 02.2021

Pool Lifeguard

Camp Bowie Family Aquatic Center
05.2018 - 08.2018

High School Diploma -

Brownwood High School

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Eloy Castillo