Eloy Cruz, III
Miramar
Summary
Dedicated professional with a strong work ethic and proven reliability, seeking to transition into a Firefighter-EMT role. Demonstrates adaptability and motivation, excelling in both team-oriented and independent environments. Highly organized and proactive, consistently meeting deadlines and maintaining punctuality.
Overview
14
14
years of professional experience
Work History
Inventory Coordinator
Carnival Cruise Lines
09.2019 - 12.2024
- Managed ship inventory to ensure accuracy and availability of supplies.
- Provided troubleshooting support for guest occupancy and stateroom inventory concerns.
- Handled incoming calls from Carnival’s family, friends, and travel hotline for sailing assistance.
- Communicated with ship and port to resolve boarding and onboard issues efficiently.
Cruise Vacation Specialist
Carnival Cruise Lines
08.2016 - 09.2019
- Researched travel options and negotiated rates to enhance customer satisfaction.
- Managed travel arrangements for groups, couples, executives, and clients with special needs.
- Delivered exceptional customer service to convert inquiries into sales.
- Resolved customer complaints promptly, fostering increased retention rates.
- Participated in sales meetings to analyze performance metrics and discuss improvement strategies.
Inventory Coordinator
Carnival Cruise Lines
06.2015 - 08.2016
- Please see 09/2019-Current
Guest Solutions Agent
Carnival Cruise Lines
10.2014 - 06.2015
- Managed high volume of incoming calls for individual and group reservations.
- Resolved guest concerns regarding current bookings while delivering exceptional service.
- De-escalated customer complaints through prompt, professional assistance.
Front Desk Receptionist
Florida Center for Allergy and Asthma Care
12.2010 - 10.2014
- Welcomed patients at front desk, ensuring a friendly and efficient check-in process.
- Maintained accurate records, generating reports on occupancy and revenue for supervisor updates.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines.
- Communicated professionally with physicians, nursing staff, technicians, and medical assistants to facilitate daily operations.
Education
Firefighter Minimum Standards I & II -
Miami Dade College
Miami, FL04-2025
High School Diploma -
Mater Academy
Hialeah, Florida06.2009
Emergency Medical Technician -
Barry University
Miami, FL12-2024
First Responder -
Miami Dade College
Miami, FL05-2024
Skills
- Organizational skills
- Customer service orientation
- Communication proficiency
- Time management
- First aid certified
- Problem resolution
- Fitness and agility
- Team collaboration
Certifications
Health & Safety Training Institute
EVOC Certified - March 2025
American Heart Association
BLS Provider - May 2024
Languages
Fluent in both English and Spanish
Timeline
Inventory Coordinator
Carnival Cruise Lines
09.2019 - 12.2024
Cruise Vacation Specialist
Carnival Cruise Lines
08.2016 - 09.2019
Inventory Coordinator
Carnival Cruise Lines
06.2015 - 08.2016
Guest Solutions Agent
Carnival Cruise Lines
10.2014 - 06.2015
Front Desk Receptionist
Florida Center for Allergy and Asthma Care
12.2010 - 10.2014
Firefighter Minimum Standards I & II -
Miami Dade College
High School Diploma -
Mater Academy
Emergency Medical Technician -
Barry University
First Responder -
Miami Dade College
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