Eloy Gourley
Homestead
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Skilled in critical thinking and communication, I effectively increased lease renewals and fostered a positive community environment, demonstrating strong organizational abilities and a commitment to service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Camillus House
10.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Harrison Hotel
Owner
09.2012 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Business Administration - HR
Miami Dade College
Miami, FL04-2026
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05-2024
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Tenant issue resolution
- Lease agreement review
- Vacant unit monitoring
- Critical thinking
- Staff management
- Application process proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proficient in the following Property Management Systems :
Rent Manager
Innkeeper
Opera
Roommaster
Certification
- Community Association Manager License - expiration 2026
- Miami Dade College Certificates:
College Credit Certificate - Business Specialist
College Credit Certificate - Business Industry Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Camillus House
10.2020 - Current
Harrison Hotel
Owner
09.2012 - 08.2020
Bachelor of Arts - Business Administration - HR
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
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