Eloy Lopez
Richmond,TX
Summary
Dedicated and customer-focused leader with experience leading teams across construction, logistics, and behavioral healthcare environments. Proven ability to build strong customer relationships, resolve issues professionally, coordinate daily operations, and motivate teams to deliver exceptional service. Recognized for strong communication, problem-solving, and leadership skills in fast-paced settings. Seeking to leverage extensive people leadership experience into a customer service role where creating positive customer experiences and building lasting relationships are top priorities.
Overview
9
9
years of professional experience
Work History
Industrial Lead
Austin's Landscaping
01.2026 - Current
- Lead construction crews to ensure projects are completed safely, efficiently, and on schedule.
- Serve as a primary point of contact for customers, contractors, and project managers, providing updates and addressing questions or concerns.
- Coordinate daily work assignments and ensure team members meet quality and safety expectations.
- Resolve job site issues quickly while maintaining positive customer relationships.
- Maintain organized work areas while adhering to strict safety standards.
- Train and mentor new team members on company procedures and best practices.
Supervisor
Two-Man Movers
03.2022 - 01.2026
- Supervised moving crews during residential and commercial relocations, ensuring exceptional customer service throughout each project.
- Coordinated daily schedules, delegated assignments, and monitored productivity.
- Addressed customer concerns professionally and worked to resolve issues promptly.
- Trained new employees on customer service standards, safety procedures, and operational expectations.
- Built strong relationships with customers by delivering reliable, efficient service.
Lead Behavioral Health Technician
WestPark Springs Behavioral Hospital
01.2025 - 10.2025
- Served as a lead team member supporting daily operations within a behavioral health facility.
- Assisted with coordinating staff assignments and maintaining a safe therapeutic environment.
- Used effective communication and de-escalation techniques to support patients during crisis situations.
- Collaborated with nurses, therapists, and leadership to ensure quality patient care.
- Mentored new employees on patient care standards, documentation, and safety procedures.
Sergeant-at-Arms
United States Army
02.2017 - 06.2021
- Oversaw organizational procedures to ensure compliance with military protocols and regulations.
- Performed risk assessments and implemented mitigation strategies before training events and operational missions.
- Planned, coordinated, and executed daily operations, training exercises, and mission objectives while meeting strict timelines.
- Led and supervised teams of up to 12 soldiers in high-pressure operational and training environments while ensuring mission readiness and accountability.
- Enforced compliance with Army regulations, safety standards, and operational procedures to mitigate organizational risk.
- Collaborated with senior leaders to develop strategic plans, allocate resources, and improve organizational performance.
Education
GED -
Lincoln's Challenge Academy
05-2017
Skills
- Customer Service Excellence
- Team Leadership & Coaching
- Conflict Resolution
- Relationship Building
- Problem-Solving
- Staff Training & Mentorship
- Team Delegation & Coordination
- Workflow Management
- Customer Satisfaction
- Adaptability
- Flexible and adaptable
- Excellent communication
- Organization and time management
LANGUAGES
English - Full Professional Proficiency
Spanish - Professional Working Proficiency
Timeline
Industrial Lead
Austin's Landscaping
01.2026 - Current
Lead Behavioral Health Technician
WestPark Springs Behavioral Hospital
01.2025 - 10.2025
Supervisor
Two-Man Movers
03.2022 - 01.2026
Sergeant-at-Arms
United States Army
02.2017 - 06.2021
GED -
Lincoln's Challenge Academy
AWARDS
Global of War Terrorism Service Medal | United State Army, AAM | United Stated Army