Tina Boutell
Carson,USA
Summary
Dedicated veterinary assistant with extensive experience providing compassionate care to animals and supporting veterinary teams in clinical settings. Proficient in administering medications, assisting in surgical procedures, and performing routine examinations to ensure the highest standards of animal welfare. Strong communication skills foster effective collaboration with pet owners and colleagues, enhancing the overall client experience. Committed to continuous professional development and staying current with industry advancements to deliver exceptional care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
- Identified and assessed client needs to achieve satisfaction and provide accurate, valid, and complete information regarding patients' medical history
- Evaluated information to determine patient urgency, directing clients appropriately with compassion and care
- Resolved client complaints, delivered effective solutions, and ensured timely resolution
- Maintained client records, processed accounts, and filed documents, ensuring accuracy and confidentiality
- Demonstrated strong multitasking, prioritization, and time management skills, with familiarity with WOOFWARE systems
- Engaged with clients and pets to foster positive experiences
Veterinary Technician / Assistant
VCA Marina Bay Cities Animal Hospital, Venice, CA
Venice, CA
01.2003 - Current
- Executed anesthesia monitoring and recovery procedures, assisting with patient induction, while recording accurate medical records and communicating treatment plans to clients
- Created surgery treatment plans, prepared and reviewed estimates with clients, and delivered thorough discharge instructions
- Performed patient care, examinations, phlebotomy, medication administration, and nursing care alongside doctors
- Operated manual and hands-free radiology equipment; conducted in-house laboratory testing and coordinated external lab submissions
- Managed pharmacy operations including prescription preparation, client education, and inventory control
- Conduct client demonstrations for fluid administration and other subcutaneous injections
- Restrained aggressive and non-aggressive animals; applied wound bandages, groomed patients (shaving, bathing), trimmed nails, and expressed anal glands for cats and dogs
- Cleaned and maintained veterinary and surgical equipment, ensuring a safe and sterile environment
- Assisted with advanced surgical procedures including splenectomy, orthopedic repairs, and exploratory surgery
- Performed specialized diagnostics including urinary cystocentesis, catheter placement, and ophthalmic tests
- Provided neonatal care for orphaned animals
Education
High School Diploma - Approved Veterinary Assistant Program
Penn Foster
Animal Care Course
Southern California Occupational Center
Torrance, CA01-1998
High School Diploma - undefined
Carson High School
Carson06-1985
Skills
- Anesthesia & Patient Care: Anesthesia monitoring, recovery, phlebotomy, medication administration Diagnostic
- Procedures: Radiology, PCV, Cytology, Cytocentesis, Blood Draws, lab testing IV catheter placement
- Call center experience
- Client Communication: Treatment plans, discharge instructions, medication guidance
- Animal Handling: Restraint, wound bandaging, grooming, nail trims, anal gland expression Inventory
- Management: Medication ordering, budget tracking, WOOFWARE proficiency
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
Certification
Penn Foster- Approved veterinary assistant Program (2000 passed state exam) Licensed VA
Timeline
Veterinary Technician / Assistant
VCA Marina Bay Cities Animal Hospital, Venice, CA
01.2003 - Current
Customer Service Representative
Animal Care Course
Southern California Occupational Center
High School Diploma - undefined
Carson High School
High School Diploma - Approved Veterinary Assistant Program
Penn Foster