Eloy Sanchez
Eagle Mountain
Summary
Dynamic and results-driven professional with a proven track record at DEX Imaging, excelling in customer service and problem-solving. Enhanced operational efficiency through process improvements and tailored service solutions, while fostering strong client relationships. Recognized for reliability and teamwork, consistently delivering exceptional support and maximizing equipment uptime.
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate and Range Security Officer
R & R Tactical
03.2025 - Current
- Enhanced customer engagement through personalized product recommendations, leading to increased sales conversions.
- Managed inventory levels, ensuring optimal stock availability and reducing discrepancies through effective organization.
- Trained and mentored new team members on sales techniques and product knowledge for improved performance.
- Implemented visual merchandising strategies that elevated store presentation and attracted more customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Field Service Technician
DEX Imaging
01.2025 - Current
- Developed and implemented process improvements that streamlined service delivery workflows.
- Managed inventory of parts and supplies, ensuring timely availability for repairs and maintenance tasks.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Field Service Technician
Pacific Office Automation
04.2020 - 01.2025
- Diagnosed and repaired complex office equipment, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance and inspections to enhance equipment reliability and longevity.
- Collaborated with clients to assess needs and deliver tailored service solutions promptly.
- Trained junior technicians on troubleshooting techniques and customer service best practices.
- Utilized diagnostic tools to identify issues quickly, reducing service resolution times significantly.
- Provided exceptional on-site support, fostering strong relationships with clients through effective communication skills.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
High School Diploma -
Valley High School
Sandy, UTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
Certification
- Certified [Field Service Technician, [Pacific Office ] -
- I have several certifications from several manufactures such as Konica Minolta, Riso, Kodak, MGI, Ricoh, Cannon, Panasonic and Oce.
Timeline
Sales Associate and Range Security Officer
R & R Tactical
03.2025 - Current
Field Service Technician
DEX Imaging
01.2025 - Current
Field Service Technician
Pacific Office Automation
04.2020 - 01.2025
High School Diploma -
Valley High School