Eloydis Martinez
Garfield
Summary
Results-driven Business Communication student with 6 years of experience in customer service, front desk operations, and client relations. Possesses strong verbal and written communication skills, enabling effective collaboration and relationship building in fast-paced environments. Bilingual in English and Spanish, committed to enhancing team performance and public engagement.
Overview
7
7
years of professional experience
Work History
Receptionist/ Inventory Management
DCH PARAMUS HONDA
PARAMUS
01.2023 - Current
- Manage front desk operations and maintain a welcoming area
- Acted as primary contact for customer inquiries, providing prompt and accurate responses.
- Rectified complex issues to maintain a positive customer experience
- Fostered strong relationships with clients and sales team to enhance collaboration
- Oversee daily sales of vehicles, ensuring proper documentation and customer satisfaction
- Recorded daily vehicle arrivals and departures
Customer Service Representative
U-Haul
Little Ferry
01.2022 - 01.2023
- Acted as a trusted point of contact for customer questions and queries
- Managed telephone inquiries, resolving issues promptly to enhance customer satisfaction
- Rectified complex issues to maintain a positive customer experience
- Provided frequent delivery updates and measurements to customers
- Coordinated movement of customer belongings, ensuring timely and safe delivery
- Inspected vehicles for safety compliance, contributing to customer peace of mind
Leadership Program
National Honor Society
Manhattan
01.2020 - 01.2021
- Led execution of large-scale community service initiatives, enhancing community engagement and support
- Engaged with individuals from diverse cultures to build strong, trustworthy connections
- Researched and recommended scholarships, facilitating access to educational opportunities for individuals
Volunteer
Community Services
Manhattan
01.2019 - 01.2020
- Coordinated complex schedules for food distribution to ensure timely delivery across designated addresses
- Followed safety and sanitation protocols while preparing food and beverages to maintain health standards
- Conducted regular check-ins to ensure individuals felt safe and supported
Leadership Program
Aspira
Bronx
01.2019 - 01.2020
- Coordinated daily operations of multiple community service programs to ensure smooth execution
- Developed recommendations to enhance school processes, improving overall effectiveness
- Facilitated communication with peers to foster teamwork and project alignment
Education
Bachelor of Arts - Business Communication
Baruch College
Manhattan, NY08-2026
High School -
The American Dream High School
Bronx, NY01-2021
Skills
- Commercial Awareness
- Customer Service Excellence
- Communication skills
- Organization
- Critical Thinking
- Problem Solving
- Adaptability
- Time Management
- Teamwork
- Attention to Detail
- Relationship Building
- Leadership
- Multitasking
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Google Drive
- Social Media
- Campaign strategy
- Project coordination
- Conversion optimization
- Digital Marketing
- Content Strategy
Leadership Programs
- Leadership Program, 01/2020, 12/2021, National Honor Society, Manhattan, NY, Led and aided the execution of large-scale community service initiatives, Engaged with individuals from various cultures and backgrounds to foster trustworthy and strong connections, Researched and recommended scholarships for numerous individuals
- Leadership Program, 01/2019, 12/2020, Aspira, 411 Wales Ave, Bronx, NY, Supported the daily operations of numerous community service programs, Provided in-depth recommendations to enhance current school processes, Communicated with fellow peers to ensure effective team collaboration
Volunteer Experience
Volunteer, 01/2019, Community Services, 125 St, Manhattan, NY, Managed complex schedules to distribute food across designated addresses, Followed safety and sanitation policies while handling food and beverages, Ensured individuals felt safe and content by carrying out regular check-ins
Key Highlights
- Honor Roll recipient across all three years
- Selected as 'Dreamer of the Week' on two plus occasions every year
- Received an academic achievement award for both Maths and Science, as well as a certificate for helping English learners and their parents
Professional Development
Wave Learning Festival, 2020, Acquired proficiency in Macedonian and American Sign Language
Languages
English
Professional
Spanish
Professional
Italian
Elementary
Timeline
Receptionist/ Inventory Management
DCH PARAMUS HONDA
01.2023 - Current
Customer Service Representative
U-Haul
01.2022 - 01.2023
Leadership Program
National Honor Society
01.2020 - 01.2021
Volunteer
Community Services
01.2019 - 01.2020
Leadership Program
Aspira
01.2019 - 01.2020
Bachelor of Arts - Business Communication
Baruch College
High School -
The American Dream High School