Summary
Overview
Work History
Education
Skills
Timeline
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Elpinchino Cosby

Richmond,Virginia

Summary

Exceptional leader with talent in sales, value over price. Team leading management. Proven revenue generator in all market conditions. Adept at customer service sales and negotiations with decisions makers at any levels. Technically savy. Demonstrated ability to build new territories and expand opportunities within existing client base. Outstanding relationship building, training, and presentation skills. Intelligent, articulate and driven to succeed!  Patient and empathetic Customer Service Rep with extensive background in conflict resolution and customer care.

Overview

10
10
years of professional experience

Work History

Custodial/Maintenance

Self Employed Chino's Cleaning Service
Richmond, VA
06.2005 - 04.2010

Meticulous self owned custodian with more than 5 years of providing janitorial services for highly respected and professional offices. Organized, diligent and skilled in handling multiple cleaning and minor repair projects at the same time. Focused and dedicated to high standards of cleaning and customer service. 

  • Dust furniture, walls, machines, and equipment which I provided. 
  • Strip, seal, finish and polish floors.
  • Notify building managers about needed repairs and replacement equipment.
  • Manage cleaning for all office areas.
  • Empty all trash cans and replaced liners.
  • Keep all janitorial equipment in a clean and safe environment.
  • Travel to and from work sites in a timely manner.
  • Sought out all of my contracts. 
  • Hire and managed my own team when picked up more contracts. 

Customer Service Sales Representative

TLK Group
Richmond, VA
05.2010 - 12.2015
  • Attracted and retained loyal clients by building reputation of integrity, knowledge, and accountability. 
  • Sold Comcast cable including phone and internet upgrades. PC repair and cable and internet upgrades.
  • Sourced and developed leads via assertive cold calling and new product campaigns.
  • Qualified leads, assessed needs and recommended solutions; negotiated and implemented pricing. 
  • Maintained detailed database of prospects and customers; documented sales calls to facilitate follow up. 
  • Grew key accounts 15 % - 85 % first year.

Education

High School Diploma -

Kennedy High School
Richmond, VA
1996

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Strategic sales knowledge
  • Cash flow management
  • MS Word
  • Excel
  • Power Point
  • Access
  • Faxing
  • Copy Machine
  • MS Windows proficient

Timeline

Customer Service Sales Representative

TLK Group
05.2010 - 12.2015

Custodial/Maintenance

Self Employed Chino's Cleaning Service
06.2005 - 04.2010

High School Diploma -

Kennedy High School
Elpinchino Cosby