Exceptional leader with talent in sales, value over price. Team leading management. Proven revenue generator in all market conditions. Adept at customer service sales and negotiations with decisions makers at any levels. Technically savy. Demonstrated ability to build new territories and expand opportunities within existing client base. Outstanding relationship building, training, and presentation skills. Intelligent, articulate and driven to succeed! Patient and empathetic Customer Service Rep with extensive background in conflict resolution and customer care.
Overview
10
10
years of professional experience
Work History
Custodial/Maintenance
Self Employed Chino's Cleaning Service
Richmond, VA
06.2005 - 04.2010
Meticulous self owned custodian with more than 5 years of providing janitorial services for highly respected and professional offices. Organized, diligent and skilled in handling multiple cleaning and minor repair projects at the same time. Focused and dedicated to high standards of cleaning and customer service.
Dust furniture, walls, machines, and equipment which I provided.
Strip, seal, finish and polish floors.
Notify building managers about needed repairs and replacement equipment.
Manage cleaning for all office areas.
Empty all trash cans and replaced liners.
Keep all janitorial equipment in a clean and safe environment.
Travel to and from work sites in a timely manner.
Sought out all of my contracts.
Hire and managed my own team when picked up more contracts.
Customer Service Sales Representative
TLK Group
Richmond, VA
05.2010 - 12.2015
Attracted and retained loyal clients by building reputation of integrity, knowledge, and accountability.
Sold Comcast cable including phone and internet upgrades. PC repair and cable and internet upgrades.
Sourced and developed leads via assertive cold calling and new product campaigns.
Qualified leads, assessed needs and recommended solutions; negotiated and implemented pricing.
Maintained detailed database of prospects and customers; documented sales calls to facilitate follow up.
Grew key accounts 15 % - 85 % first year.
Education
High School Diploma -
Kennedy High School
Richmond, VA
1996
Skills
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Credit card processing
Strategic sales knowledge
Cash flow management
MS Word
Excel
Power Point
Access
Faxing
Copy Machine
MS Windows proficient
Timeline
Customer Service Sales Representative
TLK Group
05.2010 - 12.2015
Custodial/Maintenance
Self Employed Chino's Cleaning Service
06.2005 - 04.2010
High School Diploma -
Kennedy High School
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