Elric Helton
Kula
Summary
Grown to be a detail-oriented professional with strong skills in computer assembly, technical support, and hardware installation. Known for effective problem-solving and customer service, ensuring optimal guest experiences and efficient operations.
Experienced with diagnosing and repairing computer hardware and software. Utilizes strong troubleshooting skills to resolve issues efficiently and effectively. Track record of providing exceptional customer service and support.
Overview
26
26
years of professional experience
Work History
Porter
Luby's Restaurant Corporation
Houston, TX
09.2022 - 05.2025
- Ensured cleanliness and organization of dining areas for optimal guest experience
- Managed inventory by restocking supplies and notifying management of shortages
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
Driver
Railcrew Xpress / Hallcon
Freeport, TX
03.2007 - 03.2021
- Operated various types of vehicles to transport crew members efficiently and safely.
- Ensured compliance with all safety regulations and operational procedures during transportation activities.
- Conducted pre-trip inspections to verify vehicle condition and readiness for service.
- Communicated effectively with dispatch to coordinate timely pick-ups and drop-offs.
- Maintained accurate logs of driving hours and vehicle maintenance records for reporting purposes.
- Assisted in training new drivers on best practices and company policies to enhance team performance.
- Provided exceptional customer service by addressing passenger inquiries and concerns professionally.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Fast Food Worker
Various: Burger King, Jack in the Box Etc
Angleton, TX - Lake Charles, LA
01.2002 - 01.2007
- Operated kitchen equipment efficiently to prepare high-quality food items.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Co-Owner, Operator
KTUX Internet Provider & Computer Repair
Lake Jackson, TX
07.1999 - 09.2001
- Oversaw daily operations of internet service and computer repair, ensuring seamless service delivery.
- Developed and implemented strategic marketing plans to enhance customer acquisition and retention.
- Managed budgeting and financial forecasting, optimizing resource allocation for improved profitability.
- Analyzed customer feedback to refine services, improving overall client satisfaction rates.
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Evaluated competitor strategies in order to stay ahead in the industry by adopting innovative approaches tailored specifically towards our unique target audience.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Analyzed market trends to identify areas for potential growth or improvement within the business operations.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
- Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Computer Science - Computer Science
Brazosport Community Collage
Lake Jackson, TX12-2022
High School Diploma -
Angleton High School
Angleton, TX05-1997
Skills
- Computer assembly
- Hardware and software installation
- Technical support
- System upgrades
- Virus removal
- Hardware installation
- Hardware troubleshooting
- CompTIA A certified(expired)
- Microsoft certified(expired)
- Various Software Management and Diagnostics
Timeline
Porter
Luby's Restaurant Corporation
09.2022 - 05.2025
Driver
Railcrew Xpress / Hallcon
03.2007 - 03.2021
Fast Food Worker
Various: Burger King, Jack in the Box Etc
01.2002 - 01.2007
Co-Owner, Operator
KTUX Internet Provider & Computer Repair
07.1999 - 09.2001
Bachelor of Computer Science - Computer Science
Brazosport Community Collage
High School Diploma -
Angleton High School