Elroy Phillip

Job Role:

Manage Windows Servers for CNN Broadcast Systems.

Oversee, Build and Deploy critical on-air systems.

Infrastructure:

Experienced in Systems Administration / multi-platform environments, installed and configured software and hardware, installed, configured & maintained servers for media play-out.

• Reduced downtime by proactively identifying and resolving technical issues through effective troubleshooting methods.
• Monitored system performance using various tools, addressing potential issues before being escalated into bigger problems.
• Collaborated with cross-functional teams to ensure seamless integration of new software applications.
• Maintained 98% uptime of critical video and CGI play-out servers.
• Upgraded company's prompter systems for reduced downtime, improved uptime and reduced capital expenditures by 65%.
• Optimized server infrastructure by performing regular backups, ensuring data security and disaster recovery readiness.
• Implemented effective patch management strategy that reduced vulnerabilities across the organization's infrastructure significantly
• Built images and deployed to production servers using VMware.
• Maintain server integrity by applying updates and patches per maintenance schedule.
• Prepared Standard Operating Procedures (SOPS), work instructions, and related supporting documents.
• Performed root cause analysis on recurring technical issues to identify areas requiring permanent resolution procedures
• Oversaw maintenance, configuration and troubleshooting of broadcast IT infrastructure play-out server, ensuring stability, scalability and redundancy.
• Ensured optimal system functionality through periodic vulnerability assessments and security updates
• Design, deploy, and integration of broadcast server systems, play-out servers.
• Support complex broadcast IT systems content management distributed systems, including industry-leading broadcast software such as Adobe Creative Cloud Suite, Avid Media Central, Vizrt, ENPS.
• Implemented robust disaster recovery strategy, minimizing downtime and ensuring data integrity during critical situations.
• Respond to after hours broadcast production teams, troubleshooting.
• Managed department projects, coordinating with cross-functional teams, adhering to project timelines, delivering successful outcomes within budget and scope.

Key Deliverables:

• Provided high level of support to production staff and writers, ensuring software related issues are resolved in timely manner.
• Established effective communication channels between IT department and other company divisions for smooth collaboration on projects.
• Contributed to development of long-term technology roadmaps aligned with business objectives.
• Oversaw maintenance, configuration, and deployment of OSX and Windows graphics workstations.
• Collaborated with engineers to resolve network related issues, ensuring availability of graphics servers and grid accessibility.
• Maintained inventory of hardware and software licenses.
• Managed complex IT projects, ensuring timely completion within budget constraints.
• Provided technical support to staff members, resolving issues efficiently and effectively.
• Collaborated with cross-functional teams for seamless integration of new technologies.
• Diagnosed malfunctions in Avid iNews, directing support tickets to appropriate personnel for remediation.

• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Assisted in development of IT policies, procedures, and best practices to maintain secure computing environment.
• Improved incident response times by 48%.