Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Elsa Cortez

Lubbock,TX

Summary

Professional in Customer Service. Skilled Library Assistant with background in public libraries. Highly experienced in circulation of materials and front desk operations.. Skilled in patron research. Excellent Social Skills. Strengths in ability to work independently and part of a team. Skilled in maintaining high level of patron satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Library Assistant

Gaines County
Seminole, Texas
02.2000 - 07.2009
  • Troubleshot technical issues with computers or other equipment used by patrons.
  • Managed social media accounts for the library to engage with users online.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Processed interlibrary loan requests for patrons.
  • Provided reference and reader's advisory services to library patrons.
  • Processed payments from patrons for fines or fees associated with their accounts.
  • Assisted in the cataloging of new books and materials.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Assisted patrons in locating and checking out library materials.
  • Developed programs to promote literacy and community involvement with the library.
  • Researched information related to patron inquiries using print resources or online databases.
  • Enforced current library policies fairly with patrons.
  • Returned books to circulation by placing on proper shelves.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Answered patrons' questions and assisted in finding materials requested.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Provided exceptional customer service, resolving patron issues and inquiries efficiently.
  • Engaged with the community through outreach programs to promote library services.
  • Verified and documented inter-library loans in computer system.
  • Implemented and helped manage summer reading program for children.
  • Conducted basic reference services and guided patrons in using library resources.
  • Conducted periodic weeding and inventory control to maintain current library collections.
  • Coordinated and implemented children's and adult library programs and events.
  • Facilitated group visits and tours, providing informative sessions on library offerings.
  • Inspected returned books for condition and due-date status and computed fines.
  • Entered and updated patrons' records on computers.
  • Maintained records of items received, issued and returned.
  • Opened and closed library during specified hours and secured library equipment.
  • Answered routine inquiries and referred patrons to librarians.
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
  • Delivered and retrieved items to and from departments by hand or push carts.
  • Lent, reserved and collected books at circulation desks and processed for inter-library loans.
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
  • Located books and periodicals for patrons.
  • Instructed patrons on using reference sources, card catalogs and automated information systems.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Kept watchful eye on front desk to encourage protected library environment.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Sorted books, publications, and other items according to established procedures.
  • Handled daily cash transactions for fines, fees, and other library services.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Prepared and maintained displays and displayed cases.
  • Implemented and monitored compliance with library policies and procedures.
  • Managed interlibrary loan requests and processed returns in a timely manner.

Sales Clerk

True Value Hardware Store
Seminole, Texas
01.1998 - 02.2000
  • Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
  • Assisted customers over the phone with orders, product information, tracking numbers.
  • Greeted customers and responded to inquiries in a professional manner.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Performed price checks for items requested by customers when needed.
  • Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
  • Processed sales transactions accurately and efficiently utilizing POS systems.
  • Followed up on customer requests or concerns in a timely manner.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Adhered to company guidelines for cash register operations including proper opening and closing procedures.
  • Assisted in the development of store displays to promote products.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Responded to customer questions about products and services.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Received and submitted payments and returns with accuracy and efficiency.
  • Processed payments and bagged items for customer check out.
  • Maintained current and accurate inventory with cycle counts and audits.
  • Updated pricing and sales signs to promote merchandise.
  • Assessed floor displays to restock merchandise.
  • Pushed carts and loaded customer purchases into vehicles.
  • Developed key customer relationships to increase sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Secretary

Bruton's Oilfield Service
Denver City, TX
01.1996 - 1998
  • Provided administrative support to the Office Manager and other staff members.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Organized and maintained filing systems for important documents.
  • Prepared expense reports in accordance with company policies and procedures.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Assisted with accounts receivable and accounts payable functions.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

Some College (No Degree) -

NM Jr. College
Hobbs, NM

Skills

  • Patron Registration
  • Library Services
  • Skilled researcher
  • Computer Assistance
  • Reading programs
  • Literary knowledge

Affiliations

My life activities include gardening, painting, pet rescues, and praise team leader.

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

My awards are in boy scouts master.

Certification

I have various certifications in library science.

Timeline

Library Assistant

Gaines County
02.2000 - 07.2009

Sales Clerk

True Value Hardware Store
01.1998 - 02.2000

Secretary

Bruton's Oilfield Service
01.1996 - 1998

Some College (No Degree) -

NM Jr. College

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Elsa Cortez