Elsa Aguilar

• Handle a large volume of inbound and outbound calls in a timely manner
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

▪ Provide delightful food & beverage services to customers daily; Responsible for taking orders from multiple table sections

▪ Adept at anticipating, identifying, and fulfilling guests needs and clarifying special orders

▪ Work collaboratively with team to ensure all customer needs are fulfilled and restaurant standards of service are maintained

▪ Suggest menu items and specialty drinks according to corporate specifications

▪ Promoted to Lead Server with responsibility for overseeing the opening / closing of restaurant

▪ Coached and mentored new servers regarding menu items and company policies and procedures

▪ Distributed side jobs among team members while creating an atmosphere of equality

▪ Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience