Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elsa Ajeti

Naperville,IL

Summary

Motivated and results-driven retail professional with a strong background in customer service, sales, and team leadership. Currently an expected Retail Assistant Manager with hands-on experience in leading store operations, driving performance, and ensuring exceptional customer experiences. Possess a solid financial background, including budgeting, inventory control, and data-driven decision-making. Known for strong leadership skills, effective communication, and a passion for fostering team success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
Oakbrook Terrace, Illinois
11.2024 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Updated and maintained databases with current information.

Sales Educator

Lululemon
Naperville
02.2024 - Current
  • Supported sales team members to drive growth and development.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Analyzed stock levels and processes to predict inventory problems and formulate solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Maurices
Dekalb
01.2022 - 08.2023
  • Evaluated new business opportunities and conducted feasibility studies to assess financial viability.
  • Developed strategies to improve efficiency of business operations and reduce costs.
  • Coordinated with the marketing team to plan and execute promotional events.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Developed loyalty programs to increase customer retention and sales.

Assistant Manager

Bath and Body Work
Dekalb, Illinois
03.2021 - 12.2021
  • Organized team activities to build workplace culture.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Science - Business Administration

Northern Illinois University
Dekalb, IL
12-2024

High School Diploma -

DeKalb High School
Dekalb, IL
12-2021

Skills

  • Inventory management
  • Business development understanding
  • Sales monitoring
  • Organizational skills
  • Hiring and training
  • Business analysis and reporting
  • Financial management
  • Customer service

Accomplishments

  • National Honors Society
  • Women in business organization

Timeline

Assistant Manager

Abercrombie & Fitch
11.2024 - Current

Sales Educator

Lululemon
02.2024 - Current

Assistant Manager

Maurices
01.2022 - 08.2023

Assistant Manager

Bath and Body Work
03.2021 - 12.2021

Bachelor of Science - Business Administration

Northern Illinois University

High School Diploma -

DeKalb High School

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