Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elsa Alonso

Kyle,USA

Summary

Organized and detail-oriented healthcare professional with 6+ years of experience as a Certified Medical Assistant and recent experience as a Senior Process Executive. Experienced in provider scheduling, prior authorizations, care gap management, electronic medical records, and workflow coordination. Proficient in Salesforce, EHR systems, and healthcare data management. Skilled at improving administrative processes, maintaining accurate patient records, and supporting clinical operations in remote or office settings, with a strong focus on efficiency and compliance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Cognizant Technologies Solutions
02.2025 - Current
  • Provided frontline support by handling high-volume inbound calls from medicaid members, addressing inquires related to benefits, eligibility, claims, PCP assignments, and plan services.
  • Document call details and update member accounts in client system with accuracy and efficiency.
  • Achieve and exceed performance metrics including call quality, first call resolution, and customer satisfaction.
  • Demonstrate empathy and professionalism while resolving concerns, escalating complex issues to appropriate department when needed.

Medical Assistant

Harbor Health
08.2023 - 01.2025
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Identified and closed care gaps by reviewing patient records, coordinating follow up care, and ensuring patients received preventive services.
  • Liaised with patients and addressed inquiries, appointment requests, and medication questions.

Medical Assistant

Ascension Seton Medical Group
12.2018 - 08.2023
  • Taught patients about medications, procedures, and care plan instructions.
  • Coordinated and processed prior authorizations for medication and diagnostic imaging to ensure timely patient care and insurance compliance.
  • Contacted patients regarding lab and diagnostic test results, providing instructions and follow up guidance per provider orders.

Administrative Coordinator

Kindred House Calls
04.2018 - 09.2018
  • Developed and maintained provider schedules, managed appointment scheduling for patients.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Kept high average of performance evaluations.

Education

Medical Assistant Certificate -

The College of Healthcare Professions
Austin, TX
11.2018

High School Diploma -

Winston Churchill High School
San Antonio, TX
06.2014

Skills

  • Appointment scheduling
  • Prior authorization processing
  • Telephone etiquette
  • Correspondence management
  • Clinical and administrative support
  • EMR / EHR
  • HIPAA compliance
  • Direct patient care
  • Microsoft Access
  • Attention to detail
  • Schedule management
  • Google suite proficiency
  • Data entry
  • Document management
  • Compliance
  • Workflow Analysis
  • Salesforce

Certification

Nationally Registered Certified Medical Assistant (NRCMA)

Languages

English
Spanish

Timeline

Senior Process Executive

Cognizant Technologies Solutions
02.2025 - Current

Medical Assistant

Harbor Health
08.2023 - 01.2025

Medical Assistant

Ascension Seton Medical Group
12.2018 - 08.2023

Administrative Coordinator

Kindred House Calls
04.2018 - 09.2018

Medical Assistant Certificate -

The College of Healthcare Professions

High School Diploma -

Winston Churchill High School

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