ELSA CASTRO

Supervised spa and wellness business functions, focusing on client services and staff oversight.

management, marketing, and financial administration.

• Supervise and train employees on safety procedures, California labor laws, and OSHA

compliance.

• Design and deliver specialized services such as body sculpting, lymphatic drainage, spray

tanning, and facials.

• Maintain high standards of hygiene and cleanliness per health regulations.

• Schedule appointments, manage client bookings, and ensure exceptional customer

experiences.

• Implement safety protocols, manage inventory, and ensure spa equipment is fully

operational.

• Create promotional campaigns, manage social media platforms, and organize local events.

• Handle vendor relations, payroll processing, billing, profit tracking, and business license

renewals.

• Maintain accurate records for audits, taxes, and insurance

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Administer medication orally, sublingually, topically and inhalation.

• Perform simple lab tests, screening tests, and patient care after treatment.

• Schedule all patient appointments for the physician’s office, including cancellations.

• Obtain patient vitals, including blood pressure, temperature, and diagnostic

information and maintain medical records.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Supported both the dentist and patients by preparing rooms, sterilizing tools, and set up tools for surgery.
• maintaining equipment sterlize.
• Aided in executing dental operations like root canals, extractions, fillings, and crown installations.
• preparations.
• • Took and developed X-rays, impressions of teeth, and applied fluoride treatments.
• • Educated patients on post-procedure care and oral hygiene.
• • Managed insurance billing, verified patient coverage, and handled prescription calls.
• • Maintained patient records and organized dental supply inventory.
• • Supervised and trained assistant.• Left position to raise newborn and support growing family.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.