Elsa C. Barros
Smile Studio
Randolph,MA
20
years of professional experience
Dental assistant with hands-on experience supporting patient care, scheduling appointments, and managing front office tasks. Handles patient communication, check-in/out, blood pressure checks, x-rays, impressions, sterilization, and Eaglesoft or Dentrix charting to help keep daily operations organized and efficient.
Work History
Dental Assistant
6 Years- Monitored patient blood pressure to ensure safety and comfort during procedures.
- Assisted with alginate impressions and performed sterilization tasks to maintain hygiene standards.
- Performed sterilization procedures for dental instruments to ensure patient safety.
- Coordinated patient appointments to streamline scheduling and enhance patient experience.
- Managed patient records and appointments using Dentrix software to ensure accurate documentation.
- Used Eaglesoft for clinical and administrative tasks.
- Facilitated patient check-ins and check-outs to uphold record accuracy and support efficient office operations.
- Responded to incoming phone calls to provide information and support to patients.
Dental Assistant
1 Year 3 Months- Pediatric and adult x-ray
- Assisted with general dentistry procedures to support patient care
- Assisted prosthodontist in fitting and adjusting dental prosthetics, enhancing patient comfort and satisfaction
- Supported endodontic procedures to effectively resolve dental pulp issues and promote patient health
- Performed alginate impressions to create precise dental molds
- Conducted sterilization of dental instruments to ensure patient safety
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Employed EagleSoft to streamline patient information and appointment scheduling.
Merchandising Assistant Store Manager
5 Years 5 Months- Partner with store manager to plan and prepare seasonal set-ups
- Support and manage a team of employees
- Trained incoming employees to ensure smooth onboarding and operational consistency
- Interview and hire new employees
- Created weekly staffing schedules to maintain optimal coverage
- Managed various responsibilities to ensure smooth daily operations
- Opened and closed store according to company procedures
- Solve customer problem and prevent customer dissatisfaction
- Developed relationships with customers to foster loyalty and repeat business
- Processed merchandise exchanges and returns to enhance customer satisfaction
- Provide customers with refund/store credit
- Completed employee timesheets for accurate payroll processing
- Executed payroll processing for timely employee compensation
Cashier/Store Coordinator
7 Years- Delivered high-quality customer service to enhance shopping experience
- Resolved customer issues to enhance satisfaction and loyalty
- Provided customer with refund/store credit
- Verified cash and checks for accuracy during transactions
- Executed opening and closing procedures to maintain operational efficiency
- Supported and managed team of employees to foster a collaborative work environment
- Educated new employees on company policies and job responsibilities
Education
Certificate - Dental Assisting
Radiology Certification for Dental Assistant
High School Diploma
Skills
Dental x-rays
Alginate impressions
Eaglesoft management
Dentrix management
Sterilization protocols
Equipment sterilization
Appointment coordination
Patient intake procedures
Assisting with procedures
OSHA regulations
HIPAA compliance
Clinical workspace organization
Patient education
Languages
Fluent in Cape Verdean Creole, Spanish and Portuguese
Timeline
Dental Assistant
Smile Studio
10.2020 - CurrentRead More
Dental Assistant
Royal Dental Boston
06.2019 - 09.2020Read More
Merchandising Assistant Store Manager
Marshall's
01.2014 - 06.2019Read More
Cashier/Store Coordinator
Marshall's
01.2007 - 01.2014Read More
Boston Career Institute
Certificate from Dental Assisting
Read More
Charles E. Shea High School
High School Diploma
Read More