Summary
Overview
Work History
Education
Skills
Timeline
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Elsa Cheung

Melville

Summary

Dedicated professional with experience at Sartorius Corporation applying skills on a global scale to promote continuous improvement and process enhancement for business growth. Committed to personal and organizational success in order to meet evolving needs effectively.

Overview

4
4
years of professional experience

Work History

OPM IV

Sartorius Corporation
01.2023 - Current
  • Develop learning documents and conduct training for new hires at Sartorius.
  • Successfully onboarded 10 employees since Summer 2021
  • Deliver ongoing learning and supplemental training to a team of 19 to support their professional development.
  • Collaborate closely with reporting managers to ensure smooth transitions and minimize disruptions to business operations
  • Facilitated communication among leadership to support change management during the integration of the CS team
  • Successfully integrated the A2 and Bohemia CS teams with minimal customer disruption, ensuring a smooth transition
  • Strategic problem solver adept at translating business objectives into actionable plans and successfully executing them.
  • Developed training documents to support the APAC Head of Customer Service (CS).
  • Contributed to the development and support of the 2023 project pipeline for the LPS CS team.

OPM III

Sartorius Corporation
04.2021 - 12.2022
  • Successfully manage key accounts for original equipment manufacturer (OEM) customers.
  • Became a Local Key User for the US through successful continuous learning and mastery of existing processes.
  • Successfully supported the transition of the OEM membrane business from 1360 to 1120 with minimal disruption to customers
  • Worked smoothly with internal and external customers in time-sensitive environment.
  • Played a key role in facilitating the integration of the Essen CS team into Sartorius in March 2022.
  • Led the LPS CS department through significant changes, providing guidance and support.
  • Developed training documents to support the APAC Head of Customer Service (CS).


OPM II

Sartorius Corporation
09.2020 - 03.2021
  • Gained proficiency in SAP software with no prior experience.
  • Managed the VWR account independently.
  • Oversaw the Southern Middle America pooled territory.
  • Provided essential support to the eShop platform in the absence of the Key Account Manager.
  • Provided continuous guidance and support to team members.

Account Manager

Gerber Tours
12.2019 - 06.2020
  • Maintain a professional network of potential clients and business opportunities.
  • Oversee multiple accounts, consistently meeting and exceeding performance goals.
  • Improve operations by collaborating with team members and customers to find effective solutions.
  • Work closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Enhance customer satisfaction by creatively solving problems.
  • Recognized by management for delivering exceptional customer service.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Education

Bachelor of Arts - Mathematics

SUNY At Binghamton
Binghamton, NY
05.2019

Skills

  • Lean Six Sigma Yellowbelt certification
  • Change Management
  • SAP
  • SalesForce
  • Esker
  • MDG

Timeline

OPM IV

Sartorius Corporation
01.2023 - Current

OPM III

Sartorius Corporation
04.2021 - 12.2022

OPM II

Sartorius Corporation
09.2020 - 03.2021

Account Manager

Gerber Tours
12.2019 - 06.2020

Bachelor of Arts - Mathematics

SUNY At Binghamton

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Elsa Cheung