Elsa Cruz
PA
Summary
Dedicated professional with demonstrated strengths in customer services, patient care, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Nurse Assistant
Saint Mary's Home Of Erie
Erie, PA
10.2021 - 09.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Senior Customer Care Representative
Blair
Erie, PA
08.2015 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described product highlights and benefits to help guide purchasing decisions.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
Retail Store Associate
Rainbow Clothing Store
St. Croix , US Virgin Islands
01.2009 - 08.2015
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
High School Diploma -
Academy Charter School
Texas06.2017
Skills
- Electronic Recordkeeping
- Privacy and Confidentiality
- Patient Care Activities
- Caregiver Relations
- Dressing Assistance
- Medical Records Management
- Linen Replacements
- Feeding Assistance
- Vital Signs Collection
Timeline
Nurse Assistant
Saint Mary's Home Of Erie
10.2021 - 09.2022
Senior Customer Care Representative
Blair
08.2015 - 09.2021
Retail Store Associate
Rainbow Clothing Store
01.2009 - 08.2015
High School Diploma -
Academy Charter School
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