Elsa Dominguez
Bronx,NY
Summary
Highly-qualified Human Resources leader focused on compliance. Excellent record of workforce development and strategic hiring for key positions. Proficient in hiring, developing and motivating employees. Adept at building rapport at all levels and resolving issues in timely manner. Key member of executive leadership team with outstanding record of operational improvement through workforce planning and development.
Overview
33
33
years of professional experience
Work History
Human Resources Manager/Director
Bronx Jewish Community Council
Bronx, NY
08.2002 - Current
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Complied with local, state and federal laws and established organizational standards. Maintained 100% compliance with HRA and DOH audits.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Achieved desired work environment and performance by proactively advising and guiding 800 employees on best practices and overseeing HR training.
- Participated in the negotiating of collective bargaining agreements with labor unions
Home Care Coordinator
Bronx Jewish Community Council Home Attendant Serv
Bronx, NY
07.1998 - 07.2002
- Created work schedules to provide quality service to 100+ Clients as well as maintain employee satisfaction.
- Juggled multiple projects and tasks to ensure high quality and timely service delivery.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Processed duty sheets and verified schedules for payroll purposes.
- Evaluated employee's work performance. Conducted disciplinary action when warranted.
Field Support Liaison/Home Care Coordinator
MetroCare Home Services
New York, NY
06.1993 - 06.1998
- Performed Home Visits for the purpose of Developing strong and trusting rapport with patients and Field Employees to facilitate smooth, quality care.
- Resolved conflicts promptly among Clients, Employees and other office staff to keep workflows on task.
- Supervised Field staff of 120 Aides delivering consistent coaching and mentoring to improve job efficiency.
- Assigned and replaced Aides ensuring maximum service delivery. Recorded Client's complaints and initiated resolutions.
Education
Secretarial Studies And Office Administration
Westchester BOCES
New York06.1986
Skills
- Compliance
- Recruitment and hiring
- Supervision
- Excellent Organizational skills
- Bilingual
- Notary Public
Timeline
Human Resources Manager/Director
Bronx Jewish Community Council
08.2002 - Current
Home Care Coordinator
Bronx Jewish Community Council Home Attendant Serv
07.1998 - 07.2002
Field Support Liaison/Home Care Coordinator
MetroCare Home Services
06.1993 - 06.1998
Secretarial Studies And Office Administration
Westchester BOCES