Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elsa Garner

Poway,CA

Summary

Skilled Community Manager with proven expertise at ConAM Management, excelling in tenant relations, efficient task completion, tenant conflict resolution, payment collection, and budget management. Successfully enhanced property value through strategic improvements and effective performance evaluations. Resourceful, proactive, and strong knowledge of community services and housing resources. Strong leadership skills, a strong communicator, and a passion for helping others.

Overview

20
20
years of professional experience

Work History

Community Manager

ConAM Management- Park View Terrace (Tax Credit)
Poway , CA
12.2014 - Current
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

Field Service Manager / Sales Manager

Self-employeed
San Diego , CA
07.2008 - 09.2014
  • Oversaw the management of over 200 corporate apartments, ensuring optimal operational efficiency.
  • Collaborated with property managers to optimize apartment availability for clients.
  • Negotiated and finalized lease agreements with property management, ensuring compliance and mutual satisfaction.
  • Cultivated business relationships by attending industry functions, enhancing company visibility.
  • Arranged corporate apartments with essential furniture, housing supplies, internet, and cookware.
  • Managed weekly housekeeping operations for occupied units, enhancing living conditions and tenant experience.
  • Streamlined the process of finding housing options for clients' travel requirements, both business and personal.
  • Secured cost-effective temporary housing solutions for business travelers, ensuring budget compliance.
  • Reviewed lease agreements with clients to ensure understanding and secure signatures.

Loan Officer Supervisor

Harlingen CISD
Harlingen , TX
05.2005 - 07.2007
  • Implemented strategies to increase efficiency while reducing costs.
  • Managed loan portfolio and monitored delinquency rate to ensure compliance with regulations.
  • Developed strategies to reduce loan delinquencies and improve loan performance.
  • Advised customers on appropriate loan products based on their individual needs.
  • Resolved customer disputes related to past due accounts or other issues quickly and efficiently.
  • Analyzed borrower's financial information to determine ability to repay the loan.
  • Ensured that all regulatory requirements were met when approving and denying loans.

Education

Bachelor of Science - Correctional Program Support Services

University of Phoenix
Tempe, AZ

San Diego Miramar College
San Diego, CA

Skills

  • Property management
  • Team leadership
  • Tenant relations
  • Customer service
  • Problem resolution
  • Performance evaluation
  • Financial analysis

Languages

English
Full Professional
Spanish
Limited

Timeline

Community Manager

ConAM Management- Park View Terrace (Tax Credit)
12.2014 - Current

Field Service Manager / Sales Manager

Self-employeed
07.2008 - 09.2014

Loan Officer Supervisor

Harlingen CISD
05.2005 - 07.2007

Bachelor of Science - Correctional Program Support Services

University of Phoenix

San Diego Miramar College

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