Elsa Gonzalez
Indiantown,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Bay State Milling Company
Indiantown, FL
08.2022 - Current
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Facilitated communication between different departments within the organization.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Restaurant Waitress
JR’s BBQ And Saloon
Indiantown, FL
01.2022 - 07.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
Manager
Cowboy’s
Lake Park, GA
09.2020 - 02.2021
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed accounts payable, accounts receivable and payroll.
Customer Service Representative
Armellini Logistics
Palm City, FL
03.2014 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
South Fork High School
Stuart, FLSkills
- Invoice processing
- Office supply management
- Effective communication
- Customer service
- Event planning
- File management
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Administrative Assistant
Bay State Milling Company
08.2022 - Current
Restaurant Waitress
JR’s BBQ And Saloon
01.2022 - 07.2022
Manager
Cowboy’s
09.2020 - 02.2021
Customer Service Representative
Armellini Logistics
03.2014 - 07.2020
High School Diploma -
South Fork High School
Similar Profiles
Manuel GonzalezManuel Gonzalez
Maintenance Mechanic at Bay State Milling CompanyMaintenance Mechanic at Bay State Milling Company
Jose GarciaJose Garcia
Sr. Grain Handler at Bay State Milling CompanySr. Grain Handler at Bay State Milling Company
Steven BatallaSteven Batalla
Pack Line Operator at Bay State Milling CompanyPack Line Operator at Bay State Milling Company