Elsa Gonzalez
Naples
Summary
Dynamic leader with strong communication and problem-solving skills in the hospitality sector. Successfully supervised hostel operations, trained staff in customer service best practices, and implemented cost-saving measures while maintaining high quality standards.
Overview
2
2
years of professional experience
Work History
Hostel Supervisor
Caffe Milano
Naples
02.2024 - Current
- Supervised daily operations of hostel facilities for guest satisfaction.
- Managed booking systems and coordinated guest check-in/check-out procedures.
- Trained and supported staff in customer service best practices.
- Maintained inventory of supplies and equipment for hostel operations.
- Implemented cost-saving measures throughout the hostel while maintaining high quality standards.
- Resolved customer complaints in a professional manner while upholding the company's policies and regulations.
- Prepared weekly reports detailing occupancy rates, revenue streams, operational costs.
Education
High School Diploma -
Lazaro Pena
Cuba08-2021
Some College (No Degree) - Universal History
Universidad De La Habana
CubaSkills
- Inventory control
- Customer service
- Team leadership
- Staff training
- Quality assurance
- Effective communication
- Time management
- Problem solving
- Operational reporting
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Hostel Supervisor
Caffe Milano
02.2024 - Current
High School Diploma -
Lazaro Pena
Some College (No Degree) - Universal History
Universidad De La Habana