Yaiza M. Crespi Gonzalez
Perth Amboy,NJ
Summary
Motivated professional with extensive experience in customer service and administrative tasks.
Overview
7
7
years of professional experience
Work History
Membership Representative
Raritan Bay YMCA
10.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Increased office productivity by providing administrative assistance including photocopying documents, scanning files into electronic storage systems, and answering phones professionally as needed.
- Managed financial transactions with precision, including collecting payments from members and handling insurance matters.
Office Worker
Multi-Specialty Physician Group
02.2020 - 03.2020
- Organizing medical records/ Filing
- Handling phone calls and voice messages
- Follow up with patients
- Liaison between insurance company and lawyers offices
Customer Service
Early Bird Laundromat
09.2019 - 02.2020
- Managed financial transactions with precision, including collecting payments from customers.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained cleanliness of estasblishment by washing down and properly sanitizing walls, floors and toilets.
Cashier
Supremo Food Market
03.2019 - 09.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Secretary Assistant
Code One Enterprises
10.2017 - 03.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School -
Fernando Suria Chaves
05.2017
Skills
- Typing skills
- Proficient in Microsoft Office
- Proficient in Excel
- Bilingual (Spanish and English)
- Organized
- Customer service skills
- Multitasking
- Fast learner
- Detail oriented
- Dependable
- Data entry proficiency
Timeline
Membership Representative
Raritan Bay YMCA
10.2021 - Current
Office Worker
Multi-Specialty Physician Group
02.2020 - 03.2020
Customer Service
Early Bird Laundromat
09.2019 - 02.2020
Cashier
Supremo Food Market
03.2019 - 09.2019
Secretary Assistant
Code One Enterprises
10.2017 - 03.2019
High School -
Fernando Suria Chaves
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