ELSA GONZÁLEZ GARCÍA
Renewal Desk Analyst
GUADALAJARA,JALISCO
Summary
Customer Success and Renewal Specialist with 8+ years of experience across the SaaS and electronic manufacturing industries. Proven ability to manage complex subscription and maintenance renewals, analyze license entitlements, and coordinate with cross-functional teams to ensure accurate and timely processing. Adept at procurement strategy, vendor negotiations, and lifecycle contract management. Known for a detail-oriented mindset, client-first approach, and strong problem-solving skills in fast-paced, high-growth environments. Passionate about improving operational workflows, fostering long-term partnerships, and delivering value through data-driven decisions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Renewal Desk Analyst
GlobalLogic
08.2024 - Current
- Responsible for quoting Maintenance and Subscription Renewals across assigned territories, ensuring timely and accurate delivery aligned with contract terms.
- Led the successful reconciliation of perpetual license reductions with Oracle, resolving long-standing discrepancies and aligning license keys with actual entitlements, contributing to improved accuracy in customer records.
- Ensured timely processing of high-value renewals with Oracle totaling approximately $1 million USD per month, by proactively identifying at-risk contracts, clarifying license usage, and coordinating resolutions across cross-functional teams.
- Maintain accurate records in Salesforce and monitor key performance indicators to meet monthly/quarterly renewal targets.
- Identify potential multi-year renewal opportunities and support quoting for complex licensing structures.
- Act as liaison between internal teams and Oracle to clarify customer license counts, usage, and historical changes.
- Provide support in contract consolidation, co-termed agreements, and renewal forecasting.
Buyer Senior
Sanmina
07.2022 - 08.2024
- Coordinate purchasing details, including pricing negotiation, order cancellation, discontinued items, acceptable substitutes, and delivery date revisions. End Customers: Siemens, Tesla, Medtronic & Roche.
- Request quotes, samples and production first articles for evaluation of new product designs and potential suppliers.
- Create and develop strong relationships with our suppliers to fulfill the project requirements, regarding quality, certification, and on time production. Participate in supplier business reviews.
- Manage assigned material inventories using established inventory control systems and tools including MRP. In charge of maintain data integrity of PO and part databases: management of MRP planning data, reviewing MRP action messages, and placing/rescheduling/cancelling orders with suppliers as required.
- Research and develop of new supply sources where vendors and suppliers are inadequate.
- Responsible for optimizing material costs through vendor analysis, quality, schedule, cost evaluation, etc. Apply cost effective measures as related to support standard cost and make / buy decisions.
- Responsible for the invoice reconciliation between Suppliers and Accounts Payable.
- Serve as a liaison between Product engineering, Program Manager and Suppliers, following product specifications.
Senior Supply Chain CSR
D.B. Roberts
02.2019 - 07.2022
- Managed the distribution of fasteners, threaded inserts, hardware serving for industries such as Industrial Automation, Medical devices, Military, Aerospace, Telecommunication and Electronic. Developed solid working relationships with key contacts within an assigned customer portfolio of +100 accounts, including Jabil, Flex, Sanmina, Benchmark & Molex. Working in a cross-functional role, I acted as a liaison between Customer, Purchasing, Product Engineering, Sales and Suppliers. I was a top performer within the company, increasing the value of purchase orders entered within the accounts assigned in a period of 3 years.
- Analysis and follow up of open order reports with Suppliers to meet customer deadlines and avoid critical shortages.
- First point of contact for claims regarding quality, shipping and billing issues.
- In charge of the logistics required to bring material from USA to Mexico, scheduling daily deliveries with our Warehouse and transportation team.
- Management of forecast, pipeline and MRP of customer’s to assure on time availability for daily deliveries.
- Attended on site visits to gather Customer feedback regarding our services.
- Follow up on Receiving and shipping process to Customers, in compliance with the packing and shipping instructions required by each project.
- Performed MRP actions for customer’s projects (Pull-in, push outs, cancel requests).
- Handled documentation and certifications for NPI approvals, ensuring compliance with regulatory requirements.
- Negotiation for AP issues and invoice reconciliation (with supplier and customers).
- Performed Quote and Order Entry maintenance.
Pricing Coordinator (Contract Renewal)
Panduit
11.2017 - 11.2018
- Provided specialized pricing support, conducting thorough analysis and margin management for contract renewals across various business units.
- Served as the key liaison between the Pricing Department and the sales team, facilitating seamless communication and alignment of objectives.
- Reviewed and processed SPA renewals, recommending increases as per business objectives renewal report.
- Conducted training sessions for new hires on the contract renewal process, ensuring a smooth transition and knowledge transfer.
Order Management
Panduit
11.2016 - 11.2017
- Managed sales order reception and entry, ensuring accuracy and timeliness in transaction processing.
- Coordinated export shipments, preparing necessary documentation and liaising with freight carriers for smooth logistics operations.
- Provided proactive follow-up on orders to ensure adherence to agreed-upon terms, resolving delays and discrepancies promptly to maintain customer satisfaction.
- Implemented efficient time management practices to prioritize orders based on business requirements, ensuring optimal resource utilization.
- Handled additional transactions such as expedites, document preparation, and creation of compliance certificates.
Education
Bachelor's Degree -
Universidad De Guadalajara
08.2010 - 07.2015
Skills
- Negotiation Skills
- Cross-functional Collaboration
- Project Management
- Problem Solving
- Effective Time Management
- Fast Learner
- Adaptability
- Analytical Skills
- Documentation and reporting
Certification
Google Project Management, Google career certificates Present
Accomplishments
Reache
Timeline
Renewal Desk Analyst
GlobalLogic
08.2024 - Current
Buyer Senior
Sanmina
07.2022 - 08.2024
Senior Supply Chain CSR
D.B. Roberts
02.2019 - 07.2022
Pricing Coordinator (Contract Renewal)
Panduit
11.2017 - 11.2018
Order Management
Panduit
11.2016 - 11.2017
Bachelor's Degree -
Universidad De Guadalajara
08.2010 - 07.2015
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