Elsa Hernandez
Eastvale, CA,Ca
Summary
Dynamic administrative professional with a proven track record at Bank of America, excelling in customer service and data management. Adept at fostering client relationships and enhancing operational efficiency through meticulous recordkeeping and effective communication. Recognized for delivering tailored solutions and maintaining confidentiality while supporting diverse teams in fast-paced environments.
Diligent Desired Position with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Ironworkers Apprenticeship
04.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Set up weekly classes
- Close classes
- Assist with advances for the ironworkers
- Processed DAS’
- Communicate with companies
Bilingual Instructional Aide
Baldwin Park Unified School District
1990 - 2014
- Implemented visual aids, hands-on activities, and real-life examples to facilitate comprehension of complex concepts.
- Developed strong relationships with students by actively listening to concerns and addressing their needs promptly.
- Partnered with special education teachers when appropriate, implementing modifications or accommodations for bilingual students with unique learning challenges.
- Organized multicultural events to promote cultural awareness within the school community.
- Provided support during standardized testing periods, ensuring accommodations were met for ELLs and bilingual students.
- Enhanced language acquisition by incorporating engaging bilingual activities in daily lessons.
- Created a nurturing environment that encouraged positive peer interactions among diverse learners.
- Assisted with planning and preparing educational materials and activities and maintained individual student communication devices and books.
- Adapted teaching approaches based on individual student needs, leading to improved learning outcomes.
- Ensured accurate translation of instructional materials and communications for non-English speaking families.
- Assisted in the development of school-wide policies to ensure equitable access to educational opportunities for all bilingual students.
- Supported students'' language development through one-on-one tutoring and small group sessions.
- Operated and cared for instructional and audio-visual equipment used in classroom.
- Maintained confidentiality about children and families and respected cultural and language differences.
- Utilized data-driven assessments to guide targeted interventions for struggling students in both languages.
- Worked individually or in small groups with students and reviewed classroom instruction, answered questions and helped with language development.
- Monitored student progress and provided regular feedback to both students and parents.
- Fostered a sense of pride in each student''s linguistic abilities by celebrating their accomplishments regularly within the classroom setting.
- Performed job coaching duties and helped students develop language proficiency.
- Advocated on behalf of bilingual students during parent-teacher conferences, ensuring their academic achievements were recognized and valued.
- Participated in professional development workshops focused on best practices for bilingual education, continuously improving my instructional strategies.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Collaborated with instructors to develop engaging lesson plans.
ROP Instructor- Banking Occupations
El Monte Union High School District
09.2000 - 06.2010
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Personal Banker
Bank of America
10.1993 - 2007
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
No Degree - Teaching
University of San Diego
San Diego, CASierra Vista
Baldwin Park, CAGeneral Studies
Citrus College
Glendora, CASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Microsoft Office Suite
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Document management
- Data management
- Spreadsheets
- Data collection
- Document control
- Prioritization
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Meeting planning
- Confidential document control
- Complex Problem-solving
- Documentation and control
- Internal communications
- Schedule management
- Internet research
- Workflow optimization
- Mail management
- Meeting arrangements
- Records management systems
- Multi-line telephone systems
- Business administration
- Bookkeeping
- Attendance record management
- Coordination
- Account management
- Database management
- Employee timesheet processing
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Ironworkers Apprenticeship
04.2016 - Current
ROP Instructor- Banking Occupations
El Monte Union High School District
09.2000 - 06.2010
Personal Banker
Bank of America
10.1993 - 2007
Bilingual Instructional Aide
Baldwin Park Unified School District
1990 - 2014
No Degree - Teaching
University of San Diego
Sierra Vista
General Studies
Citrus College
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