Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elsa Holguin

Irving

Summary

Dynamic individual with hands-on experience in Marketing and Business Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. With a strong background in both English and Spanish language skills and the ability to lead and collaborate with others through pristine work ethic and proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Proficient in fostering a positive and inclusive learning environment that promotes academic success and cultural appreciation. A desire to give back to the community involving scholastic and technological media focusing on writing, humane services, and research.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Special Education Clerk

Irving Independent School District
09.2024 - Current
  • Provide administrative support to special education staff, ensuring efficient operation of special education programs.
  • Maintain accurate and confidential records of students progress, IEPs, and other relevant documents.
  • Coordinate scheduling of IEP, 504, MDR and other important meetings or assessments.
  • Communicate effectively with teachers, counselors, parents, and administrators to ensure seamless support for students.
  • Track student data, progress reports, and other relevant information.
  • Ensure compliance with special education laws, regulations, and policies.
  • Interpreted and translated data from meetings for Spanish-speaking parents, bridging the language gap and promoting inclusivity in education.
  • Purchased and maintained office supplies.
  • Managed and maintained organized files, both physical and digital.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Training and Development- Training Expert

Pet Paradise- TX, LA, NC, SC, and FL
08.2024 - 10.2024
  • Conducted virtual workshops, one-on-one coaching sessions and seminars to facilitate learning and skill development.
  • Developed e-learning modules using various Learning Management Systems (LMS) to increase accessibility of training resources.
  • Analyzed training data and metrics to drive strategic decisions around program modifications and resource allocation.
  • Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
  • Increased employee retention rates by developing engaging onboarding and orientation processes.
  • Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
  • Trained and mentored 15 new personnel hired to fulfill various manager roles.
  • Implemented competency-based assessments to track skill development progress and measure overall success of learning initiatives.
  • Provided support and guidance to trainees in navigating the managerial environment and promoting a positive learning experience.
  • Adapted quickly to dynamic work environment, demonstrating flexibility in task execution.

Assistant Manager of Operations

Pet Paradise- Las Colinas
09.2019 - 10.2024
  • Assisted in overseeing daily operations of the pet resort, ensuring exceptional care and service for our guests.
  • Ensured compliance with company policies, industry standards, and regulatory requirements.
  • Boosted customer satisfaction by addressing inquiries or concerns and resolving issues effectively and professionally.
  • Assisted in recruiting, hiring and training of team members.
  • Developed learning programs for the Texas Regional Team and Safety Committee in order to provide expertise in pet handling and care and ensuring the safety and well-being of employees and guests.
  • Improved operational efficiency, reducing costs and increasing productivity.
  • Managed inventory, supplies and equipment, optimizing stock levels and minimizing waste.
  • Analyzed operational data, identifying trends and areas of improvement, and making recommendations for strategic decision-making.
  • Coordinated payroll processing, ensuring accurate compensation for employees.
  • Maintained accurate financial records and ensuring timely payments to vendors for account management.
  • Established a positive and inclusive team environment that encouraged active participation, collaboration, and respect among employees.
  • Conducted regular assessments to monitor employee progress in operations proficiency, development skills, and cultural understanding, and provided feedback to corporate leaders.
  • Collaborated with community resources to support the social and emotional development of the resort.
  • Oversaw sales operations, driving revenue growth and developing strategies to meet sales target.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Communications and Marketing

American Pet Resort
11.2019 - 08.2024
  • Created and disseminated engaging content across various channels, including social media, email, blogs, and press releases.
  • Built and maintained strong relationships with media, influencers, and community leaders to raise our social media exposure.
  • Increased our social media engagement from 17% to 75% in six months.
  • Utilized market research to inform the development of a marketing calendar that effectively targeted outreach efforts.
  • Designed and executed marketing campaigns to drive brand awareness, customer engagement, and sales growth.
  • Managed crisis communications and reputation management to mitigate negative impact.
  • Monitored and reported on marketing metrics, adjusting strategies to optimize results.
  • Coordinated successful media events, conferences, and meetings to drive business objectives and goals.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Tutor for Texas State Testing Students

The Colony High School
08.2016 - 08.2018
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Issued reports updating students, parents and teachers on student progress.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Maintained records of student assessments, tutoring activities and results.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Education

Bachelor of Science - Digital Business Management- Developing

University of North Texas
Denton, TX

Skills

  • Effective communication
  • Curriculum development
  • Operational leadership
  • Data entry accuracy
  • Effective team collaboration
  • Data interpretation
  • Skill enhancement programs
  • Experienced in software utilization
  • Analytical problem solving
  • Performance assessment
  • Strong organizational skills
  • Bilingual interpreter

Languages

English - Expert
Spanish – Expert

Certification

Educational Aide

  • Certified Paraprofessional, [Irving Independent School District] - [11/04/2026]

Timeline

Special Education Clerk

Irving Independent School District
09.2024 - Current

Training and Development- Training Expert

Pet Paradise- TX, LA, NC, SC, and FL
08.2024 - 10.2024

Communications and Marketing

American Pet Resort
11.2019 - 08.2024

Assistant Manager of Operations

Pet Paradise- Las Colinas
09.2019 - 10.2024

Tutor for Texas State Testing Students

The Colony High School
08.2016 - 08.2018

Bachelor of Science - Digital Business Management- Developing

University of North Texas

Similar Profiles

CREATE PROFILE