Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Timeline
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ELSA JABBI

COOKER
Mesquite,TX

Summary

Professional with experience in hospitality, specializing in food and beverage service. Strong focus on teamwork and delivering high-quality results. Reliable and adaptable, equipped with skills in customer service, event setup, and multitasking. Enthusiastic about contributing to team success and ensuring guest satisfaction. Catering professional with keen eye for detail and commitment to high-quality service. Proven track record in supporting successful events through seamless coordination and effective teamwork. Known for reliability, adaptability, and strong focus on achieving exceptional results. Catering Server with proven skills in preparing foods, condiments, silverware and supplies for events with up to [Number] guests. Highly efficient and driven with focused and attentive nature. Experience running food, passing trays and explaining menus and dishes. Hardworking Catering Server bringing [Number]+ years of related experience. Well-versed in setting up and tearing down catering services, managing food supplies and maintaining impeccable presentation standards. Adaptable and tenacious in handling any challenge. Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences. Talented Catering Staff member eagerly sets up and assembles food and supplies at full-service events to satisfy guests. Over [Number] years of friendly and professional serving experience at buffet luncheons, black-tie dinners and receptions. Serves full-course meals in seated and buffet dining styles Experienced [Job Title] with [Number] years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success. Systematic and controlled serving team member with strong catering background. Smoothly set up and maintain stations and buffet lines, handling diner requests and cleaning up spills quickly to satisfy needs of event planners and guests. Calm, professional and organized with top strengths in multitasking and prioritization. Hard-working, high energy [Type] Server with passion for customer satisfaction. Over [Number] years in food service industry. Known for great reliability and attention to detail.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Cashier Team Lead

Walmart
11.2017 - Current
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Conducted investigations into questionable test results.
  • Improved product reliability with thorough quality assessments and feedback to production team.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Worked with floor team and managers to meet wide range of customer needs.

Home Health Aide

Agape Healthcare Center
06.2022 - 11.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Group Home Manager

Daybreak Adult Care Services
06.2022 - 08.2023
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Assisted residents with basic hygiene and healthcare needs.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.

Host

IHOP
08.2018 - 09.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

JUSTIN F KIMBALL
Dallas, TX
08.2008 - 06.2011

Skills

  • Testing protocols
  • Testing procedures
  • Quality issue identification
  • Test results interpretation
  • Performance testing
  • MathWorks MATLAB

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Home Health Aide

Agape Healthcare Center
06.2022 - 11.2023

Group Home Manager

Daybreak Adult Care Services
06.2022 - 08.2023

Host

IHOP
08.2018 - 09.2019

Cashier Team Lead

Walmart
11.2017 - Current

High School Diploma -

JUSTIN F KIMBALL
08.2008 - 06.2011
ELSA JABBICOOKER