Elsa Jordan
Houston,TX
Summary
Dynamic operations leader with a proven track record at The Polish Bar, excelling in staff development and analytical problem-solving. Successfully implemented operational policies that enhanced quality and efficiency. Recognized for fostering teamwork and collaboration, driving performance improvements, and negotiating favorable vendor contracts to optimize supply chain operations.
Overview
2026
2026
years of professional experience
Work History
Front Desk Manager
Alan Murphy Salon
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Assistant Manager
Drybar
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Director of Operations
The Polish Bar
02.2024 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Operations Manager
Paloma
06.2022 - 01.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Cosmetology
Regency Beauty Institute
Peoria, AZ04.2013
Skills
- Staff development
- Analytical and critical thinking
- Flexible and adaptable
- Teamwork and collaboration
- Organizational skills
- Task prioritization
- Leadership
Timeline
Director of Operations
The Polish Bar
02.2024 - Current
Operations Manager
Paloma
06.2022 - 01.2023
Front Desk Manager
Alan Murphy Salon
Assistant Manager
Drybar
Cosmetology
Regency Beauty Institute