Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Timeline
Generic
ELSA JUAREZ FRIAS

ELSA JUAREZ FRIAS

Restaurant Manager
LEBANON,TN

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Hard-working person with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Gaylor Opryland Hotel
Nashville, TN
08.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

ASSISTANT MANAGER

GAYLORD NASHVILLE HOTEL
Nashville, TN
08.2021 - 08.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

INTERSHIP TRAINER (Server Supervisor)

LAS PALMAS, HERMITAGE
HERMITAGE, TN
04.2020 - 08.2021
  • Managed team of employees, overseeing hiring, training and professional growth of employees

IRD SUPERVISOR

OMNI HOTELS
NASHVILLE
10.2015 - 10.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

CASHIER,BARTENDER, SERVER

OMNI HOTELS
NASHVILLE
12.2013 - 10.2015
  • BARTENDER AND
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

GROUP LEAD

KRISTEN WINSTON
Nashville, TN
06.2014 - Current
  • NASHVILLE— LEAD GROUP/ BANQUET

SERVER, BARTENDER, CASHIER

SHERATON
Nashville, TN
12.2013 - 10.2014
  • NASHVILLE— CASHIER, BANQUET SERVER

ASSISTANT MANAGER

LA TERRAZA MEX REST
Antioch, TN
07.2003 - 12.2013
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

HOUSKEEPING SUPERVISOR

FAIRFIELD INN
NASHVILLE , TN
08.2001 - 05.2002
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.

LAUNDRY ATTENDANT

SHONEYS HOTEL
NASHVILLE, TN
03.2000 - 07.2001
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Education

COLEGIO - HOSPITALITY

Florida Atlantic University
Boca Raton, FL

ASSOCIATE - HOSPITALITY ADMINISTRATION

COLEGIO DE BACHILLERES
MEXICO CITY

Administration - Administration

Nashville State Community College
Nashville, TN
08.2023 - Current

Skills

  • LANGUAGES
  • SPANISH-ENGLISH

Accomplishments

PRESENTER OF THE YEAR 2019

Certification

  • TABC
  • SERVSAFE
  • CONTROLLING COST

Work Preference

Work Type

Full Time

Important To Me

Company CultureWork-life balanceCareer advancement

Timeline

Administration - Administration

Nashville State Community College
08.2023 - Current

Restaurant Manager

Gaylor Opryland Hotel
08.2022 - Current

ASSISTANT MANAGER

GAYLORD NASHVILLE HOTEL
08.2021 - 08.2022

INTERSHIP TRAINER (Server Supervisor)

LAS PALMAS, HERMITAGE
04.2020 - 08.2021

IRD SUPERVISOR

OMNI HOTELS
10.2015 - 10.2020

GROUP LEAD

KRISTEN WINSTON
06.2014 - Current

CASHIER,BARTENDER, SERVER

OMNI HOTELS
12.2013 - 10.2015

SERVER, BARTENDER, CASHIER

SHERATON
12.2013 - 10.2014

ASSISTANT MANAGER

LA TERRAZA MEX REST
07.2003 - 12.2013

HOUSKEEPING SUPERVISOR

FAIRFIELD INN
08.2001 - 05.2002

LAUNDRY ATTENDANT

SHONEYS HOTEL
03.2000 - 07.2001

COLEGIO - HOSPITALITY

Florida Atlantic University

ASSOCIATE - HOSPITALITY ADMINISTRATION

COLEGIO DE BACHILLERES

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ELSA JUAREZ FRIASRestaurant Manager