Elsa Lemus
Cincinnati
Summary
Adept at navigating high-stress environments and fostering client satisfaction, my skills in detail-oriented tasks and bilingual communication at Great Clips and the US Army. My background includes enhancing team performance, ensuring safety, and building loyal clienteles, showcasing my dependability and fast-learning abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hair Stylist
Great Clips
05.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
74D CBRN Specialist
US Army
11.2023 - Current
- Trained to work efficiently in high stress situations while ensuring safety of personnel and completing missions
- Assist in establishing CBRN defense measures while operating and maintaining CBRN detection and decontamination equipment
Customer Service Representative
Full Throttle Adrenaline Park
05.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supervised teams to ensure effective leadership and performance.
Education
Chemical Engineering -
Miami University
Oxford, OHCosmetology -
Scarlet Oaks- Great Oaks Career Campus
Sharonville, OH05.2024
Diploma -
Princeton High School
Cincinnati, OH05.2024
Skills
- Highly Dependable
- Fast Learner
- Prioritizes Attention to detail
- Bilingual
Certification
Hazmat
Languages
Spanish
Native or Bilingual
Timeline
Hair Stylist
Great Clips
05.2024 - Current
74D CBRN Specialist
US Army
11.2023 - Current
Customer Service Representative
Full Throttle Adrenaline Park
05.2022 - 01.2025
Chemical Engineering -
Miami University
Cosmetology -
Scarlet Oaks- Great Oaks Career Campus
Diploma -
Princeton High School
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