Elsa Madrid
Palmdale,CA
Summary
Hardworking, energetic, and quick learner for any task delegated. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Traffic Control
PPG Aerospace
08.2022 - Current
- Schedule and coordinate outgoing shipments
- Develop schedules for delivery of products to outside customers or internal departments
- Monitor flow of materials or resources to ensure on-time delivery
- Create daily priority lists, weekly project status reports, and project budgets
- Communicate potential problems to project teams while recommending tangible solutions.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
Administrative
AMS Fulfillment
10.2017 - 01.2020
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
- Trained 2 administrative assistants during period of company expansion
- Developed new filing and organizational practices, saving company $1,000 per year in contracted labor expenses
- Maintain utmost discretion when dealing with sensitive topics
- Running errands and answering phone calls
- Maintaining folders on servers
- Greeted and directed appointments, vendors, and office visitors.
- Provided administrative support to executive staff, ensuring smooth daily operations.
- Enhanced office productivity by streamlining administrative tasks and optimizing staff workflows.
- Handled administrative records, document processing and payroll needs.
Retail Sales Representative
T-Mobile
10.2015 - 06.2017
- Built productive relationships, resolved complex issues, and won customer loyalty
- Highly professional and able to perform duties with minimal supervision.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Adapted selling approach based on individual customer needs for tailored shopping experience that encouraged loyalty.
- Assisted customers in navigating through store layout, efficiently locating desired products for prompt purchasing decisions.
- Contributed to welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Education
Bachelors - Mechanical Engineering
California State University-Northridge
Northridge, CA12.2026
Associate's - Data Science
Eastern Gateway Community College
Steubenville, OH06.2022
Associate's - Computer Engineering
Antelope Valley College
Lancaster, CA05.2022
Diploma -
Palmdale High School
Palmdale, CA05.2014
Skills
- Strong work focus with the ability to multitask
- Expert in Microsoft Office
- Excellent communication and organizational skills
- Bilingual in Spanish and English
- Warehouse experience
- Traffic Control Center Operations
- Administrative coordination
- Organization
- Finishing work
Certification
- Driver's License, 04/01/25
- Hazmat, 04/01/25
Hazmat Certification
Have the ability to ship hazardous material.
Timeline
Traffic Control
PPG Aerospace
08.2022 - Current
Administrative
AMS Fulfillment
10.2017 - 01.2020
Retail Sales Representative
T-Mobile
10.2015 - 06.2017
Bachelors - Mechanical Engineering
California State University-Northridge
Associate's - Data Science
Eastern Gateway Community College
Associate's - Computer Engineering
Antelope Valley College
Diploma -
Palmdale High School
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