Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elsa Maysonet

San Antonio

Summary

Dynamic management professional with a proven track record at TMS, excelling in operational communication and continuous improvement. Skilled in accounting management and customer service, drive performance, ensuring compliance with service standards while enhancing productivity and achieving organizational goals.

Overview

21
21
years of professional experience

Work History

Management

TMS
04.2018 - Current
  • Liaised between airport management and local FAA representatives.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Supported continuous improvement and change management efforts.
  • Provided key administrative assistance to senior management.
  • Informed management of concerns with production operations.
  • Provided transportation and appointments management.

Caregiver

Family Members
10.2022 - 01.2025
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Developed age-appropriate activities and crafts to engage children.
  • Utilized positive reinforcement techniques to encourage good behavior.

Manger

Floor and Decor
01.2014 - 04.2019
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.f
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

AutoZone
01.2010 - 06.2013
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Bartender/Server

Bar
01.2004 - 01.2007
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked guests' identification before serving alcoholic beverages.

Education

GED -

Cosmetology School
Puerto Rico

Skills

  • Accounting management
  • Conference management
  • Trial management
  • Lot management
  • Scheduling
  • Account updating
  • Service standard compliance
  • Payment processing
  • Simultaneous interpretation
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Caregiver

Family Members
10.2022 - 01.2025

Management

TMS
04.2018 - Current

Manger

Floor and Decor
01.2014 - 04.2019

Manager

AutoZone
01.2010 - 06.2013

Bartender/Server

Bar
01.2004 - 01.2007

GED -

Cosmetology School

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