ELSA MEDINA
Menifee,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Manager / Cashier / Server
Tacos Tijuana Mexican Grill
02.2018 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed employees schedules.
- Kept inventory, scheduled and received food and beverage deliveries.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Eligibility Service Clerk
Department Of Public Social Services
08.2014 - 02.2018
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
WEX Volunteer
WIC Office
02.2014 - 06.2014
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Receptionist /Veterinary Technician /Kennel Technician
All Creatures Veterinary Hospital
09.2012 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered vaccinations to variety of animal species.
- Performed dental cleanings using ultrasonic scaler.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
EVS Technician
OctoClean
08.2011 - 10.2011
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Janitorial Cleaner
Medinas Janitorial
10.2007 - 07.2011
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Receptionist
Raceway Ford
11.2006 - 07.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Certified Medical Assistant - Medical Assisting
Westech College
Moreno Valley, CA08.2010
High School Diploma -
School For Integrated Academics & Technologies
San Bernardino, CA10.2005
Certified Business Technology - Business Technology
Inland Empire Job Corps
San Bernardino, CA10.2005
Skills
Bilingual, Fluent in Spanish
Professional appearance, attitude and demeanor
Oral and written communication skills
Critical thinking
Active listening
Reliable, flexible and hard working
Organizing and prioritizing skills
Excellent time management skills
Multi-tasking skills developed from previous experiences
Data entry
Quick learner
Self-motivated
Work well with others
Timeline
Manager / Cashier / Server
Tacos Tijuana Mexican Grill
02.2018 - 12.2023
Eligibility Service Clerk
Department Of Public Social Services
08.2014 - 02.2018
WEX Volunteer
WIC Office
02.2014 - 06.2014
Receptionist /Veterinary Technician /Kennel Technician
All Creatures Veterinary Hospital
09.2012 - 05.2013
EVS Technician
OctoClean
08.2011 - 10.2011
Janitorial Cleaner
Medinas Janitorial
10.2007 - 07.2011
Receptionist
Raceway Ford
11.2006 - 07.2007
Certified Medical Assistant - Medical Assisting
Westech College
High School Diploma -
School For Integrated Academics & Technologies
Certified Business Technology - Business Technology
Inland Empire Job Corps
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