ELSA MERCADO
Aurora,CO
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
Residence Inn & Suites By Marriott
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
PSE Clerk
USPS, United States Postal Service
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
- Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
- Strengthened team communication by collaborating closely with coworkers to identify bottlenecks and resolve operational issues promptly.
Janitorial Maintenance
AMS Affordable Maintenance Services
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Housekeeping Supervisor
Sage Hospitality Group
03.2023 - Current
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Education
High School Diploma -
Preparatoria Francisco Villa Gral.
Cd. Juarez, Chih03.2011
Skills
- Cleaning Practices
- Department Coordination
- Staff Scheduling
- Task Assignment
- Payroll Understanding
- Supply Inventory Management
- Customer Relationship Management
- Customer Service
- Quality Improvements
- Inventory control
- Room inspection
- Attention to detail
- Staff training and development
- Problem-Solving
- Complaints Handling
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeping Supervisor
Sage Hospitality Group
03.2023 - Current
Housekeeping Supervisor
Residence Inn & Suites By Marriott
PSE Clerk
USPS, United States Postal Service
Janitorial Maintenance
AMS Affordable Maintenance Services
High School Diploma -
Preparatoria Francisco Villa Gral.
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