Elsa Morrison
Phoenix ,AZ
Summary
Customer care professional dedicated to consistently surpassing service goals for customer/patient needs. Managed both incoming and outgoing calls. Solid history in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Reg/Sheduler
HonorHealth Shea
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Check patients in and out for appointments
- Collect copayments
- Transfer calls to providers
- Inform patients what is needed to complete requirements for surgery
Patient Service Representative
Biltmore Cardiology
03.2020 - 01.2022
- Scheduled appointments for multiple providers
- Registered new patients
- Verified insurance and referrals
- Called patients to schedule appointments
- Facilitated communication between patients and various departments and staff
- Assisted in Spanish calls
- Took hospital calls to page on call providers and sent them to appropriate
staff to deliver them - Sent medical records requests as well as sending them to providers who
were requesting them - Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Front Desk Receptionist
Medix Staffing
10.2019 - 03.2020
- Greeted Patients at front desk while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer
calls to correct departments and personnel - Resolved patients issues quickly and notified supervisor immediately when problems escalated
- Used internal software to check-in patients
- Collected payments
- As Patient Service Representative assisted in scheduling patients
- Transferred patients to Medical Assistant or testing scheduler
- Replied to medical records requests
- Called patients to schedule appointments
Customer Service Representative
Home Depot
08.2018 - 09.2019
- Maintained customer satisfaction focused on addressing customer needs
and resolving concerns - Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and
arranging merchandise pick-up - Consulted with outside parties to resolve discrepancies and create solutions
- Exceeded customer call guidelines for service levels, handle time
Customer Service Representative
State Farm
08.2017 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service
- Assisted customers with starting claims either vehicle or property
- Provided claims agent information and phone number for policy holders
- Assisted in finding companies for repair for their claims
- Addressed customer complaints with third party venders
- Exceeded customer call guidelines for service levels, handle time
- Answered average of 150 plus calls made sure that exact and precise
information was dictated by policy holder regarding their accident, property
damage or theft so claims could be processed.
Medical Assistant
Maricopa County Correctional Health Services
10.2016 - 07.2018
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained inmate medical history, medication information, symptoms and
allergies. - Directed inmates to exam rooms
- Collected and documented patient medical information such as blood
pressure and weight. - Collected 15 plus blood draws on daily basis from inmates
- Had open communication with MCSO regarding protocols for safety of staff
- Assisted RN with "man down" which was immediate emergency care
needed either with stabbing, suicide or other health emergency - Assisted RN with wound care and accu checks with diabetic inmates
- Crossed trained for inmate Intake where medical information was collected
i.e. medical history, medication, allergies and drug use when inmates were arrested and brought in. - Arranged MCSO escort with medical staff by providing nightly list of
Education
Medical Assistant -
Brookline College - Phoenix
Phoenix, AZ08.2003
High School Diploma -
Dobson High School
Mesa, AZ05.1996
Skills
- Organizational Skills
- Organization and Time Management
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Reg/Sheduler
HonorHealth Shea
10.2022 - Current
Patient Service Representative
Biltmore Cardiology
03.2020 - 01.2022
Front Desk Receptionist
Medix Staffing
10.2019 - 03.2020
Customer Service Representative
Home Depot
08.2018 - 09.2019
Customer Service Representative
State Farm
08.2017 - 10.2018
Medical Assistant
Maricopa County Correctional Health Services
10.2016 - 07.2018
Medical Assistant -
Brookline College - Phoenix
High School Diploma -
Dobson High School
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