ELSA NUNEZ
GALLATIN,TN
Summary
Proven history of creating, leading & developing individuals, and teams from single unit management to multi-unit management. Successfully driven top & bottom line, managing investments and costs, while delivering on outstanding customer service & maintaining alignment with company values and overall business objectives. A strategic planner with strong people development skills, proven change management expertise and passion for operational excellence. Strongly committed to building business performance and employee leadership capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Training Supervisor
Race Trac
2020.07 - Current
- Formulated policies and procedures to streamline operations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term
- Introduced new methods, practices, and systems to reduce turnaround time
- People development/Succession planning- building unified teams and leveraging their strengths
- Coach with open, honest and direct communication
- Balanced leadership approach-Partner, Customer and Business
- Strategic and critical thinker, able to anticipate business needs, execute standards and Elevate results
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Managed purchasing, sales, marketing and customer account operations efficiently
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Ollies Bargain Outlet
2019.09 - 2020.06
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Handled guest complaints and clients to assist lower-level employees and maintain excellent customer service
- Introduced new methods, practices, and systems to reduce turnaround time
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Collaborated with cross-functional teams to develop innovative solutions
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Operations Manager
Krogers Grocery Store
2018.02 - 2019.09
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Price Signage Coordinator
Dicks Sporting Goods
2016.05 - 2018.01
- Scheduled regular maintenance and repair of displays for longevity.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms.
- Investigated current trends and innovative techniques to create unique displays.
- Developed merchandising strategy to efficiently move overstock.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
Team Lead Manager
Big Lots
2015.04 - 2016.04
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
No Degree - Business Administration And Management
Montgomery Community College
Takoma Park, MDSkills
- Standard Operating Procedures Proficient
- Trainee Assessments
- Business Management Principles
- Constructive Feedback
- Schedule Coordination
- Orientation Sessions
- Confidential Records Management
- Program Management
- Leadership Training
- Workplace Safety
Certification
Certified ServSafe - 2026
Languages
Spanish
Native or Bilingual
Timeline
Operation Training Supervisor
Race Trac
2020.07 - Current
General Manager
Ollies Bargain Outlet
2019.09 - 2020.06
Operations Manager
Krogers Grocery Store
2018.02 - 2019.09
Price Signage Coordinator
Dicks Sporting Goods
2016.05 - 2018.01
Team Lead Manager
Big Lots
2015.04 - 2016.04
No Degree - Business Administration And Management
Montgomery Community College
Certified ServSafe - 2026
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