Summary
Overview
Work History
Skills
Languages
Timeline
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Elsa Pacheco

Elsa Pacheco

Alhambra,CA

Summary

Dedicated professional with 18 years of experience in administrative roles and customer service within the escrow industry. Extensive expertise in delivering exceptional client service. Passionate about providing high-quality service to clients.

Overview

18
18
years of professional experience

Work History

Intermediate Clerk Typist

County Of Los Angeles - DPSS
Los Angeles , CA
03.2024 - Current
  • Responsible for distributing EBT cards, BIC cards, and processing two-party checks using ECAPS.
  • Manages repayments and performs end-of-day accounting.
  • Oversees reception desk operations, processes new applications through Calsaws, and maintains the participant reception log.
  • Monitored and recorded incoming and outgoing mail; distributed mail to designated departments or personnel.

Office Assistant

Cardinal Management
South Pasadena, CA
08.2023 - 02.2024
  • Assisted the Office Manager with light booking and processing incoming and outgoing invoices.
  • Processed checks to vendors and managed end-of-day banking.
  • Covered front desk duties, ordered, and maintained office supplies.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies

Escrow Assistant

Glen Oaks Escrow
San Marino, CA
10.2006 - 01.2023
  • Contributed to the accuracy and efficiency of transactions through light bookkeeping.
  • Provided mobile notary services, facilitating timely and professional signings at client locations.
  • Demonstrated strong attention to detail and a comprehensive understanding of escrow procedures.
  • Successfully navigated complex escrow transactions involving multiple parties and legal complexities.
  • Built and maintained strong relationships with clients, delivering exceptional service while staying updated on industry trends and regulations.
  • Managed phone calls and directed them to appropriate parties.
  • Opened and distributed incoming mail.
  • Monitored and processed escrow documents and accounts.
  • Communicated effectively with clients, real estate agents, and lenders.

Skills

  • Mail handling
  • Clerical Support
  • Document Management
  • Office Administration

Languages

Spanish
Native/ Bilingual

Timeline

Intermediate Clerk Typist

County Of Los Angeles - DPSS
03.2024 - Current

Office Assistant

Cardinal Management
08.2023 - 02.2024

Escrow Assistant

Glen Oaks Escrow
10.2006 - 01.2023

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Elsa Pacheco