Elsa Perez
Summary
Empathetic Human Resource Manager with 14 years of experience in performance management, strategic planning, managed hiring, training, onboarding employee, employee development and compliance to company policies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Business Administration
Cornerstone At Canton
09.2022 - Current
- Ensure accurate monthly billing to residents, including communication with family members and third parties
- Review and update Residency Agreements, ensuring a timely renewal process
- Maintain Resident Business File and associate files in accordance with requirements of the Executive Office of Elder Affairs (EOEA)
- Process payroll biweekly for community associates, manage PTO accrual process
- Conduct initial and ongoing benefits meetings with community associates
- Manage Leave of Absence processes including FMLA, worker's comp, and other absences
- Oversee community accounts payable invoices, and vendor contracts
- Maintain OSHA log summaries
- Supervise and train front desk reception team.
Business Office Coordinator
Sunrise Senior Living
01.2021 - 09.2022
- Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting
- Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met
- Processing bi-weekly payroll, responding to payroll developments, trends, regulations, and business controls
- Maintaining team member personnel information, including payroll processing, updating personnel files/binders and training records
- Championing the team member on-boarding and welcome orientation process
- Maintaining training records and ongoing data entry into training system
- Partnering with the Executive Director and other team leaders to form teams, encouraging strong team member engagement, morale and spirit.
Human Resources Manager
Moxy Hotel
01.2020 - 07.2020
- Provide Human Resources support to management and staff
- Payroll processing for 65 union and non-union employees
- Complete recruitment audit resulting in updated job advertisement, employment documentation, operating procedures, job descriptions and OHS guidelines.
Area Human Resources Manager
Copley Square Hotel & Ames Boston Hotel
01.2015 - 01.2020
- Responsible for all aspects of Human Resources Administration including monitoring and reporting of compensation and employment trends of strategic planning
- Manage application and on-boarding processes for all new hires and administer payroll processing for 98 union and non-union employees
- Develop and manage skills development training programs for managers and staff to improve team performance and organizational effectiveness.
Human Resources Coordinator
Parkwell Healthcare
01.2007 - 01.2015
- Managed the personnel operations including recruiting, orientation, human resources, employee benefits, retirement programs, HR record keeping and administer payroll processing for 130 employees
- Maintained staff schedules and records of employee PTO and vacation accruals
- Monitored OSHA policies and filed workers compensation claims for a staff of 130.
Front Office Manager
Residence Inn Marriott
06.1999 - 03.2006
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Education
Associate Degree Hotel, Travel and Tourism -
Bunker Hill Community College
Charlestown, MA06.1998
Skills
- Extensive experience in employee recruitment, staff development and retention
- Conflict resolution, compensation and benefits
- Operations Management
- Proficient in Microsoft Office products
- Bilingual in English and Spanish
Certification
Certificate in SHRM Learning System for Professional Human Resources
Timeline
Director of Business Administration
Cornerstone At Canton
09.2022 - Current
Business Office Coordinator
Sunrise Senior Living
01.2021 - 09.2022
Human Resources Manager
Moxy Hotel
01.2020 - 07.2020
Area Human Resources Manager
Copley Square Hotel & Ames Boston Hotel
01.2015 - 01.2020
Human Resources Coordinator
Parkwell Healthcare
01.2007 - 01.2015
Front Office Manager
Residence Inn Marriott
06.1999 - 03.2006
Associate Degree Hotel, Travel and Tourism -
Bunker Hill Community College
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