Elsa Philip
Houston,TX
Summary
Results-oriented professional with expertise in organizational leadership and staff training. Successfully optimized workflows and implemented cost-saving initiatives while maintaining high quality standards. Enhanced customer satisfaction through strategic scheduling and effective resource management. Recognized for strong relationship-building skills and ability to meet tight deadlines.
Overview
15
15
years of professional experience
Work History
Executive Housekeeping Manager
Aloft Hotel
Houston, TX
10.2024 - Current
- Train, coach, and mentor staff on best practices and protocols.
- Communicate guest service scores to drive improvement and higher guest satisfaction.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explain goals and expectations required of trainees.
- Recruit and hire worker, in addition to supervising and monitoring daily performance.
Sterile Processing Technician
Houston Methodist
The Woodlands, TX
06.2023 - 06.2024
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Assembled instrument trays according to established protocols using aseptic technique.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
EVS Lead
Houston Methodist
The Woodlands, TX
09.2017 - 06.2023
- Provided direction to team members regarding job expectations, duties, and responsibilities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored and evaluated team performance to identify areas for improvement.
Manager
Whatabuger
Houston, TX
06.2011 - 09.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Collaborated with management to establish effective budgeting practices and monitor financial performance.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Facilitated team meetings to discuss performance metrics and address operational challenges.
Education
High School Diploma -
Aldine Senior High School
Houston, TX06-2011
Skills
- Leadership and coaching
- Training and development
- Scheduling and time management
- Recruitment and interviewing
Timeline
Executive Housekeeping Manager
Aloft Hotel
10.2024 - Current
Sterile Processing Technician
Houston Methodist
06.2023 - 06.2024
EVS Lead
Houston Methodist
09.2017 - 06.2023
Manager
Whatabuger
06.2011 - 09.2017
High School Diploma -
Aldine Senior High School