Elsa Recinos
Miami
Summary
Background in training, and customer service. Friendly, knowledgeable and hard-working team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Half
05.2021 - Current
- Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters
- Provide assistance to members and/or providers regarding website registration and navigation
- Educate members and/or providers on health plan initiatives
- Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of follow-up in a timely manner
- Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment
- Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards
- Work with other departments on cross functional tasks and projects
- Maintain performance and quality standards based on established call center metrics including turnaround times.
Office Manager
502 lawn and maintenance
03.2021 - 04.2022
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient processes and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business.
Manager
Sazón centroamericano
06.2020 - 03.2021
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient processes and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business.
Lead Youth Care Worker
CHSI Comprehensive Health Services
04.2019 - 10.2019
- Provides direct supervision to youth caseworkers and ensure they maintain line-of-sight at all times
- Provides documentation of supervision by completing a supervisory log for all staff supervised
- Completes all required documentation that pertains to the assigned department in a timely fashion that may include daily reports
- Ensures appropriate shelter care and line of sight supervision of unaccompanied minors by assigned location to another depending on department assigned
- Participates in ongoing meetings, conferences, training programs as required
- Provides coverage for assigned staff when needed
- Responsible for adhering to all CHS, contract agency, and other state regulations
- Other duties as assigned by supervisor
- Managed 30-45 Employees.
Manager, Administrator of properties
Distribution Molina
01.2016 - 01.2018
- Qualifying applicants / Registering on system
- Organizing contractors to attend to maintenance issues and liaising with landlords where applicable
- Property File upkeep
- Putting together, printing and sending out property lists
- Handling day to day operations
- Diary management
- Filing office general office paperwork, sales paperwork
- Updating banking, pipeline and weekly spreadsheets
- Updating window display
- Preparing reports when needed
- Maintain office supplies
- Keep a handle on all invoices/accounts/chasing completion monies
- File chasing
- To provide administrative support
- To create brochures, flyers, marketing material, window cards, organize EPCs, place properties on the internet
- To create invoices for fees and disbursements
- To help in providing an aftercare service to our clients
- Answering phone as required and dealing with queries where possible, and/or taking accurate messages
- Expense claim's
- Arranging property viewing and survey.
Manager
Riconcito Salvadoreño Restaurant
01.2012 - 01.2016
- Engage with customers in a friendly manner
- Schedule, payments and issues with the restaurant.
Education
College preparatory program -
College Credit Certificate - Business Industry Certificate
Miami Dade Collegue
Miami, FL07.2024
Bachelor's - Supervision and Management
MDC
Miami, FL12.2019
Bachelor's - College Credit Certificate: Business specialist
Miami-Dade Community College
Miami, FL12.2019
AA - Business Administration
Miami Dade College
01.2017
Skills
- Excel
- Time Management
- SharePoint
- Sales Experience
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Outlook
- Accounting
- Financial Report Writing
- Financial Statement Preparation
- Restaurant Management
- General Ledger Accounting
- Journal Entries
- Financial Analysis
- Pricing
- Financial Modeling
- Accounts Payable
- Front-End Development
- Office Management
- Patient monitoring
- Spanish
- Typing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additionalinformation
True, True
Certification
- Sales Manager Certificate
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Robert Half
05.2021 - Current
Office Manager
502 lawn and maintenance
03.2021 - 04.2022
Manager
Sazón centroamericano
06.2020 - 03.2021
Lead Youth Care Worker
CHSI Comprehensive Health Services
04.2019 - 10.2019
Manager, Administrator of properties
Distribution Molina
01.2016 - 01.2018
Manager
Riconcito Salvadoreño Restaurant
01.2012 - 01.2016
College preparatory program -
College Credit Certificate - Business Industry Certificate
Miami Dade Collegue
Bachelor's - Supervision and Management
MDC
Bachelor's - College Credit Certificate: Business specialist
Miami-Dade Community College
AA - Business Administration
Miami Dade College
Similar Profiles
David PriceDavid Price
Client Services Director at Robert Half Japan, Robert Half Management Resources, FMP ConsultingClient Services Director at Robert Half Japan, Robert Half Management Resources, FMP Consulting
Colin CostinColin Costin
Anti Money Laundering Investigator at Robert HalfAnti Money Laundering Investigator at Robert Half
ANITA ELMSANITA ELMS
Senior Recruiter at ROBERT HALF STAFFINGSenior Recruiter at ROBERT HALF STAFFING
Monica C. ThomasMonica C. Thomas
Customer Service Representative at Robert Half AgencyCustomer Service Representative at Robert Half Agency
Ignacio OnofrioIgnacio Onofrio
Aftercare Teacher at Doral Academy Elementary Charter SchoolAftercare Teacher at Doral Academy Elementary Charter School