Elsa Resendiz
Chicago,IL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Walmart
Cumming, Georgia
09.2021 - 05.2022
- Completed daily quality assurance duties to provide feedback for improvements.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained positive working relationship with fellow staff and management.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained a positive work environment that promoted collaboration between team members.
- Assessed company operations for compliance with safety standards.
General Manager
Panda Express
Marietta, Georgia
02.2020 - 09.2021
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies and procedures.
Assistant Manager
Panda Express
Austin, Texas
11.2018 - 02.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
Education
Certificate in Culinary Arts - Culinary Arts
Le Cordon Bleu
Tucker, GA05-2011
Some College (No Degree) - Political Science and Government
Lee University
Cleveland, TNSkills
- Team supervision
- Coaching and mentoring
- Teamwork and collaboration
- Team motivation
- Client communication
- Mentoring
- Complaint resolution
- Safety
- Verbal and written communication
- Cash handling
- Account management
- Problem-solving
- Client support
Timeline
Team Leader
Walmart
09.2021 - 05.2022
General Manager
Panda Express
02.2020 - 09.2021
Assistant Manager
Panda Express
11.2018 - 02.2020
Certificate in Culinary Arts - Culinary Arts
Le Cordon Bleu
Some College (No Degree) - Political Science and Government
Lee University