Summary
Overview
Work History
Education
Skills
Timeline
Elsa Salmeron

Elsa Salmeron

El Sabrante,USA

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Assistant Manager Operation

Westlake Ace Hardware
Pinole, ca
08.2019 - 08.2023
  • Stihl Mechanic / head of department,
  • Conferences, Wearhouse manager,
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Forklift/ elicited jack certified
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed and maintain operational guidelines for staff.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed and maintain operational guidelines for staff
  • Supervised operations team to support operational excellence and excellent customer service
  • Introduced new methods, practices, and systems to reduce turnaround time

Merchandise handler / Lead

Gymboree
Dixon City
09.2018 - 01.2019
  • Package items 100%, Picking orders 100%, Computer knowledge with windows, RDM 10.4 Production and Retek distribution management, Pitney Bowes 8 series and 2018 series for printing machine for invoices, RF guns knowledge for the whole warehouse for three different departments, Out of stock orders and sending letter to customer, Wave closer ( over 2,000 items ) Out of stock orders and sending letter to customer also close waves that are not in use , finding lost package that need to be send out., Audit items that are missing in package, Stocking packages for retail and induction, Induction knowledge to run the machine for orders, Rerunning waves for picking items for orders, Gift wrap orders, Stocking items for our department, Trainer for new employees, Lead for packing, making sure that packers are getting product out also label, boxes, tape, any errors need to be fix with shoots, lights, Cross train to two other different department for retail also web IC

Cashier

AmPm
Rocklin City
06.2017 - 09.2018
  • Cleaning and Stocking of store and light maintenance outside., Maintain automotive knowledge, and repair knowledge of gas pumps., Trained knew co-workers of their duties and responsibilities., Daily shift closing/cash balancing, Getting gas reading and daily reports, Selling items on promotion, Various Assistant manager duties as assigned, Lead for night shift
  • Identified and resolved discrepancies and errors in customer accounts
  • Built relationships with customers to encourage repeat business
  • Lifted up to 20 pounds at once and used forklift to move heavier loads
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Operated cash register to record transactions accurately and efficiently
  • Used POS system to enter orders, process payments and issue receipts

Cashier

Ace Hardware
Wheatland
03.2016 - 05.2017
  • Engaging and inspiring customers in every way; greet customers as soon as they are encountered, Assisting customers in the store as well as on the phone, Fronting, stocking and merchandising products, Working closely with other staff to ensure that the store remains clean, well maintained and organized; including dusting and mopping, Maintain awareness of promotions/advertisements in order to inform customers about special sales, Maintains high ethical standards in all actions

Sales Associate

Kohl’s
Vacaville
10.2015 - 01.2016
  • Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests, Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer, Able to learn and adapt to current technology to assist customer needs, Delivers the highest level of customer service through effective problem solving, Solicits, opens and activates Kohl’s Charge applications and loyalty programs, Ensures that all cash handling procedures are done in accordance to policy and procedure
  • Complete transactions accurately and efficiently while engaging customers, Flexible and willing to cross-train and work in other areas of the store, as needed

Assistant Manager

Family Dollar
Oklahoma City
04.2014 - 07.2015
  • Greets and assists customers in a positive, approachable manner
  • Answers questions and resolves customer inquiries and concerns., Maintains a presence in the store by providing excellent customer service., Ensures a clean, well-stocked store for customers., At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures., Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store., Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts., Supports Store Manager in loss prevention efforts, Assumes certain management responsibilities in absence of Store Manager., Follows all Company policies and procedures.

Supervisor

Dominos Pizza
Vacaville
02.2012 - 09.2012
  • Responsible for all cost controls, inventory control, cash control and Customer relations., Set and example, for all employees supervised during my shift., Followed ALL policy and procedures 100% of the time., Made sure all positions were staffed for my shift, Handled all paperwork, food management, and work to a Schedule, Perfect Image and adherence to standards,, Great Customer Service, Attendance & punctuality, Maintained Store cleanliness, Marketing, and Profitability.

Education

High School Diploma -

Vanden High School, Fairfield, CA
06.1999

Skills

  • Strong Customer Service Skills
  • Mark down/promotional & opening and closing procedure skills
  • Revenue Generation
  • Logistics Planning
  • Special Assignments
  • New Employee Hiring
  • Operational Planning
  • Customer Engagement
  • Budget Tracking
  • Profit and Loss Control
  • Freight Flow
  • Operations Management
  • Management Training
  • Team Meetings
  • Improve Performance
  • Credit Terms Determination
  • Behavior Identification
  • Social Media Platforms
  • Inventory Tracking and Management
  • Setup and Installation
  • Payroll Administration and Timekeeping
  • Developing Operational Improvements
  • P&L Administration
  • Special Promotions Planning
  • Job Assignments
  • Business Leadership
  • Payroll Submission
  • Waste Management and Reduction
  • Hiring and Onboarding
  • Price Structuring
  • Store Management
  • Retail Management

Timeline

Assistant Manager Operation - Westlake Ace Hardware
08.2019 - 08.2023
Merchandise handler / Lead - Gymboree
09.2018 - 01.2019
Cashier - AmPm
06.2017 - 09.2018
Cashier - Ace Hardware
03.2016 - 05.2017
Sales Associate - Kohl’s
10.2015 - 01.2016
Assistant Manager - Family Dollar
04.2014 - 07.2015
Supervisor - Dominos Pizza
02.2012 - 09.2012
Vanden High School - High School Diploma,

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Elsa Salmeron